Datacenter Technician

Job Title: DC Operations Tech II

Position: 2

Duration: 12-18 months

Location: elk grove village IL 60007

Working Hours/Time Zone: M-F 730-430PM

Friday Night/Sat Night - 9pm -5am expected every other week

Hourly Pay: 32.75 p/hr

Top 3 requirements:-

Handle racking and cabling

- Not very tech role but structure cabling

- Physical labor/heavy lifting - expectation is to lift 50 lbs over head

- Experience reading cabinet/cabling

- Patching, locations and label

JOB DESCRIPTION: The Data Center Operations Technician title is shared by two separate functional roles; the first focuses on the hardware and software provisioning while the other focuses on the installation and termination of copper and fiber network cable. Both own the responsibility of ensuring that all IT infrastructure, including customer configurations, within the data center environment has been configured and deployed to specification.

JOB REQUIREMENTS:

Key Accountabilities

• Utilize custom management software and internal ticketing system to provide customer support

• Assign physical locations and IPs for simple customer configurations

• Complete customer configuration installations; including hardware modification, operating system installation, mounting of devices within cabinets and completion of all required cabling

• Build fully functioning servers utilizing x86-based hardware components

• Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server on supported x86-based hardware platforms

• Configure simple operating system storage requirements including file system, disk management and RAID technologies

• Simple operating systems administration to include troubleshooting of login, password and connectivity issues

• Configure and establish local area network (LAN) connectivity and remote access to customer configurations utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers

• Complete the configuration, cabling and deployment of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances

• Complete the configuration, cabling and deployment of storage devices including DAS and NAS arrays

• Install, terminate and test all structured cabling within the data center environment adhering to industry standard

• Pull, route and dress all CAT 5e, CAT 6, multi-mode or single-mode fiber cabling within the data center environment adhering to industry standard

• Terminate CAT 5e or CAT 6 cabling with 8P8C modular connectors (RJ45) or into patch panels (110 block)

• Terminate CAT 5e or CAT 6 cable per requirements as straight-through, crossover or rollover

• Install pre-terminated multi-mode or single-mode fiber between fiber patch panels, network or storage devices and customer servers

• Utilize Fluke (or similar) copper and fiber testers to certify successful installation and termination of structured cabling

• Troubleshoot copper and fiber structured cabling to resolve connectivity issues

• Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed

• Execute and maintain meticulous 5S and housekeeping practices

• Demonstrate no less than full performance in a continuous, consistent, measurable manner

• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers

• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)

• Customer configurations are provisioned and installed prior to the specified delivery date

• Attention to detail and adherence to build instructions ensure customer configuration rework is not required

• Copper and fiber cabling is installed and terminated in a manner that ensures the highest standards both functionally as well as aesthetically

• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events•