OPERATIONS & MGMT CONSULTANT I - SES

Requisition No: 881772 Agency: Children and Families Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 60033843 Pay Plan: SES Position Number: 60033843 Salary: $44,015.14 - $63,514.50 Posting Closing Date: 08/17/2026 Total Compensation Estimator Tool This position is in Admin 88122 in Ocala Service Center – ACCESS – Ocala, FL (Marion County). Class Title: Operations & Management Consultant I – SES This is a highly responsible position assigned to report directly to the Program Administrator and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs. Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback. Telecommuting will be limited. Develop and Coordinate Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines. These areas may include, but are not limited to, client surveys, quantitative statistics, community outreach, and provider liaison activities. Supervision Supervises all direct reports who are responsible for the delivery of services to departmental clients. Evaluates subordinates and the Administrative Unit on performance and quality of service delivery to departmental clients. Provides positive reinforcement along with corrective actions as necessary. Analysis and Monitoring Recommend and initiate quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery. Issue Resolution Uses program expertise and experience to assist with resolving difficult or high profile clients, provider complaints, or other customer service issues. May involve preparing reports, letters or liaison activities with the ESS Program Office, Client Relations Coordinator, legislators, etc. Collaborates with others to determine appropriate action. Reports the action taken to the appropriate office. Communication Establishes and maintains effective working relationships with upper level managers, program office, direct reports, peers, and community service partners and organizations in the service area. Ensures effective communication with the deaf and hard-of- hearing community (Department's customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact. Provides support and participates in committees, work groups, and community activities as directed by the Program Administrator. Performs other duties as directed. Knowledge, skills and abilities, including utilization of equipment, required for the position: Knowledge of the methods of data collection and analysis; basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; organize data into logical format for presentation in reports, documents and other written materials; conduct fact-finding research; utilize problem-solving techniques; understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective working relationships with others. It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening should include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due to the closure of the vacancy announcement. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. #J-18808-Ljbffr