Center Manager

Urgent Care Center Manager

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Urgent Care Center Manager today with MD Now.

Job Summary and Qualifications

The Center Manager provides clinic leadership to plan, direct, organize and take ownership of daily operations at an HCA Healthcare Urgent Care facility, creating the desired workplace culture and an engaged and productive workforce through HCA Healthcare policies, UCOPS, programs, and practices. Reporting to the Area Manager or Director of Urgent Care and utilizing processes and tools set forth by HCA Healthcare Urgent Care this position will provide direct local support for patient satisfaction, ensuring clinic safety, efficiency, leading by example and achieving clinic goals.

Licenses & Certifications:

• Within 3 months of employment or promotion, must obtain and maintain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.
• Within 30 days of employment or promotion, must obtain and maintain state license (if required by the state) for Office Laboratory Assistant.
• Basic Cardiac Life Support must be obtained within 30 days of employment start date

Strategic Partnering Responsibilities:

• Ensures employees have the knowledge, skills, and abilities to meet current business needs, aligned to customer expectations.
• Provides key performance indicator analytics, insights, and recommendations to deliver business results.
• Collaborates with peers and employees to support culture/shared mindset activities. Culture Champion

Responsibilities:

• Promotes/fosters healthy work environment.
• Supports employee and community engagement activities.
• Pursues opportunities for personal and professional growth. Identifies and guides potential candidates for development.
• Addresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance.

Operations Responsibilities:

• Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction scores.
• Supervises, orients, trains and cross trains clinic staff to ensure that all HCA, CSG and Urgent Care Service Line policies, established practices and standards are followed.
• Participates in the development and leads the execution of clinic goals and objectives in support of HCA, CSG and Urgent Care Service Line goals and objectives. Clearly communicates goals and objectives to employees.
• Supervises staff in accordance with healthy work environment standards. Prepares and inputs employee status changes in HRIS (GHR). Follows company policy for employee timekeeping, attendance tracking and absence management.
• Participates in all ordinary functions of management including interviewing and selection of clinic staff, disciplinary actions and performance evaluations.
• Creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.
• May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a staff position to fill open shifts. Is on call for clinic operations 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation.
• Monitors patient flow to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by web check-In and other technology as available. Keeps patient and visitors informed of clinic progress
• Keeps clinic environment clean, orderly and in compliance with company policy and accrediting standards.
• Creates a physician-driven culture. Provides support as needed and requested to providers. Actively consults with providers to ensure optimal conditions in the provision of patient care. Provides initial support to employees, business partner team, and business leaders.
• Oversees all clinic staff and activities to ensure the correct and timely provision of all services. Follows company established scripts and protocols including Patient Triage and Patient Call Backs. Partners with leaders to maximize effectiveness and efficiency through labor and efficiency initiatives.
• Has a working knowledge of all supervised positions and is capable of filling in as needed contingent on license and certification capability.
• Responsible for the upkeep of interior and exterior areas, signage and overall clinic appearance. Maintains key control and alarm codes.
• Works with company-selected vendors (cleaning, maintenance, equipment repair, etc.) to ensure contracted services are performed as expected.
• Ensures all cash management procedures are followed.
• Ensures the occupational client's preference card is followed and occupational procedures are adhered to. Regularly communicates with primary accounts to ensure we are meeting the employer's needs.
• Conducts regular staff meetings and ensures that staff is kept informed of and documents review of information, polices, practices, memos and expectations. Provides staff with appropriate feedback, support and recognition.
• Works closely with the Area Manager, medical Staff, front desk coordinator and all clinic staff to maintain smooth operations and high customer satisfaction.
• Maintains confidentiality of patient, employee and proprietary business information. Understands and follows all company policies and practices regarding HIPAA. Monitors employees to ensure compliance.
• Maintains an awareness and working knowledge of required and available reports, resources, systems, deadlines, data sources and other necessary information.
• Understands and follows company compliance program policies and procedures. Regularly reminds employees of program elements and importance.
• Actively participates in the CQI Program and encourages participation of others. Seeks employee suggestions and involvement.
• Timely completes and maintains required certifications and mandatory training.
• Follows all company policies pertaining to infection control and hand hygiene.
• Follows OSHA regulations and all company policies pertaining to a safe and secure environment for patients and staff. Conducts required emergency drills.
• Ensures all home office requests, medical records, information requests and filing are completed timely and routed appropriately.
• Is supportive of company-sponsored community activities and marketing programs. Works with Marketing to correctly implement and maintain marketing programs.
• Ensures the clinic is opened and closed timely and according to established policy and procedure.
• Ensures all incident occurrence reports are documented and handled timely and appropriately.
• Prepares for and successfully completes clinic audits, reviews and surveys. Ensures staff compliance and active support.
• Attends all required management meetings and training in-services.
• Oversees the ordering, repair and correct use office equipment. Oversees the ordering of supplies and medication. Ensures the proper disposal of supplies.
• Performs routine office functions including copying, faxing, scanning, mailing, sorting and filing of patient and clinic materials as appropriate.
• Supports as requested during emergency and disaster situations.
• Performs other duties as assigned.
• Practices and adheres to the HCA Code of Conduct philosophy and the HCA Mission, Vision, Value statement.

Education & Experience:

• Bachelor's Degree in Health Care Administration Preferred
• 2+ years of experience in relevant work, 1 year must be in healthcare Required

Benefits

MD Now, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

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