Systems Engineer

Store Systems Project EngineerThe Store Systems Project Engineer ensures the stability of store systems in production, development, and test environments. The position is responsible for implementing, maintaining, and supporting Microsoft end points for a Point-of-Sale (POS) environment. The candidate will be a member of the Store Systems Engineering Team participating in Infrastructure-related projects – specifically Microsoft Windows Server Operating System (OS) Upgrades. The Engineer will apply industry accepted best practices related to all systems. Emphasis is on providing a stable, robust, and secure environment while adhering to the organization’s strategic initiatives and business directives.Main Responsibilities Include But Are Not Limited To:Participate as a key resource in the Microsoft Windows Server OS Upgrade Project.Installs, configures, and tests operating systems, application software, hardware, and system management tools.Build, support, and maintain lab and production environments including creation and maintenance of related documentation.Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines.Diagnose and resolve hardware, software, and operating system issues in production and test environments to ensure availability and security of store systems.Perform technical training and create training documentation for support teams & end users.Promote excellent customer service and effective response times.Execute daily, weekly, and monthly administrative tasks including monitoring and responding to server events, ensuring data integrity, gathering server statistics, and performing general maintenance tasks.Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.Work from Westbury, NY office.Perform other related duties as assigned.Qualifications4+ years of experience with Information TechnologyDemonstrate strong understanding of the core Microsoft Windows OS internals (including Hyper-V), services, and skills to troubleshoot complex systems, networking, and security problems within the platform ecosystem.Expertise with Microsoft Windows Server 2012, 2016, 2019 – specifically OS upgrades are a must.Experience with automation & scripting such as PowerShell.Experience with OS Software Image management & deployment.Experience deploying retail POS systems Servers, PCs, Routers & Switches is a plus.Experience with Active Directory, Group Policy Management, Mobile Device Management.Ability to set up lab/test environments in an organized, easily maintainable fashion.Demonstrated technical skill, logic and ability in troubleshooting hardware, software, or network.Familiarity with Networking concepts (patching, TCP/IP, DHCP, DNS, VPN, remote access)Knowledge of Microsoft Office 365 collaborative and cloud-based services and applications.Familiarity with IT Security principles including Antivirus, Malware protection and forensics.Excellent written and verbal communication.Strong Customer Service perspective.Team player with strong work ethic.Excellent follow-through and ability to deal with escalated issues.Retail work experience & Microsoft certifications are a plus.Education4-year degree in Computer Science, Information Technology Systems, Information Systems, or work experience equivalent.