IT Business Systems Specialist

WE ARE ONLY CONSIDERING CANDIDATES LOCAL TO THE GREATER LOS ANGELES AREA* At Gothic Landscape, we don’t just build landscapes—we build systems that power how work gets done. As the largest family-owned commercial landscape company in the nation, our operations are complex, fast-moving, and deeply rooted in construction and field execution. What You’ll Do Bridge Construction Operations & Technology Partner with teams across construction, field operations, finance, and IT Translate business needs into functional requirements, system workflows, and technical specifications Act as the primary liaison between field stakeholders and technical teams Analyze & Improve Operational Workflows Evaluate processes related to job costing, estimating, scheduling, dispatch, and project tracking Identify inefficiencies and recommend ERP‑driven or system‑based solutions Drive process improvement, automation, and scalability Lead Requirements & Documentation Gather requirements via stakeholder interviews, workshops, and field engagement Develop process maps, user stories, use cases, and system documentation Ensure alignment between business needs and technical delivery Support Systems (ERP / CRM / Field Service Platforms) Support implementation and optimization of ERP, CRM, HRIS, or field service management systems Participate in UAT (User Acceptance Testing), system configuration, and deployment Partner with vendors and internal teams on integrations and enhancements Drive Adoption & Training Lead change management and user adoption efforts Develop training materials and support end users in operational environments Continuously improve usability and system effectiveness Leverage Data & Reporting Analyze operational data, KPIs, and performance metrics Support reporting, dashboards, and business intelligence tools (Power BI, Tableau, etc.) Translate data into actionable insights for leadership Why This Role Is Different This isn’t a sit‑back‑and‑gather‑requirements kind of role. You’ll be working directly with the teams that build, schedule, estimate, and execute real projects in the field—translating complex operational challenges into systems that actually make their jobs easier. If You’ve Ever Been Frustrated By Systems That Look Good On Paper But Fail In The Field, This Is Your Opportunity To Fix That. We’re Looking For Someone Who Understands how construction or field operations actually work (not just in theory) Can walk into a conversation about job costing, scheduling, or workflows and quickly connect the dots Enjoys being the person who turns “this process is broken” into “here’s how we fix it” What You Bring Bachelor’s Degree in IT, Business, or related field 3+ years as a Business Analyst, Systems Analyst, or IT Business Analyst Direct experience supporting construction, field service, landscaping, utilities, or similar operational industries Hands‑on experience with at least one: ERP systems (Vista, Sage, Oracle, SAP, NetSuite, etc.) Field service or scheduling platforms Job costing or project‑based systems Experience gathering and documenting functional and technical requirements What Sets You Apart You understand how construction or field teams actually operate You’ve supported systems tied to real‑world execution—not just corporate workflows You can move between technical conversations and operational realities with ease " You focus on solutions that work in the field, not just on paper What's In It For You? $40-$60/Hour (DOE) 9 Paid Holidays Paid Vacation & Paid Sick Time Medical, Dental, Vision Insurance 401(k) with Company Match Why Gothic Landscape? Industry leader in construction and landscape operations High‑impact role with visibility across operations and executive leadership Opportunity to shape systems that directly impact field performance Collaborative, grounded culture with real investment in technology Equal Opportunity Employer #J-18808-Ljbffr Gothic Landscape