Front Desk Representative

Role Description The Front Desk Representative is a full-time, on-site role located in Cutler Bay, FL. This position is responsible for greeting patients, checking them in and out, verifying insurance information, and collecting co-pays or balances in a professional and courteous manner. The role includes managing incoming phone calls, scheduling and confirming appointments, handling cancellations or reschedules, and routing calls or messages to the appropriate team members. The Front Desk Representative will maintain accurate patient records, update demographic information, and ensure all required forms and documentation are completed. Additional responsibilities include coordinating with clinical staff to support patient flow, assisting with daily office opening and closing procedures, and contributing to a welcoming, organized front office environment. Qualifications Demonstrated strength in customer-facing skills, including Customer Service and Communication, with the ability to interact professionally with patients and team members. Proficiency in front desk and administrative responsibilities, such as Receptionist Duties and managing Reservations or appointment scheduling. Strong Phone Etiquette, including handling multi-line phone systems, taking accurate messages, and routing calls efficiently. Previous experience in a dental, medical, or healthcare office setting preferred, including familiarity with patient scheduling and basic insurance verification. High school diploma or equivalent required; additional training in healthcare administration, office management, or a related field is a plus. Comfort with practice management software, electronic records, and basic computer applications (email, scheduling tools, and MS Office or similar). Excellent attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced environment while maintaining a positive, professional demeanor. #J-18808-Ljbffr