Service Coordinator

Gainesville, GA | Full-Time

About the Role

Compensation: $50,000-$70,000



 

What You'll Do

Customer Support & Service Coordination

• Serve as the primary point of contact for incoming service requests
• Gather information necessary to accurately assess customer issues
• Troubleshoot service requests to determine the appropriate course of action
• Prioritize emergency and routine service calls based on urgency
• Maintain proactive communication with customers regarding technician arrival, service status, and follow-up

Dispatch & Scheduling

• Schedule and dispatch service technicians for emergency calls, preventive maintenance, and warranty work
• Optimize technician schedules based on location, skillset, customer priority, and workload
• Monitor technician progress throughout the day and adjust schedules as priorities change
• Coordinate after-hours and emergency service dispatch as required

Work Order Administration

• Create, update, and maintain service work orders
• Ensure all work orders contain complete customer information, labor, parts, and supporting documentation
• Review completed work orders for accuracy before billing
• Coordinate with Finance to ensure timely invoicing

Parts Coordination

• Coordinate required parts with the Warehouse and Purchasing teams
• Track backordered parts and communicate expected delivery dates to customers and technicians
• Ensure technicians have required materials prior to scheduled service

Cross-Functional Coordination

• Partner closely with Service Technicians, Project Managers, Engineering, Warehouse, and Finance
• Escalate technical or customer issues to the appropriate department when necessary

Operational Support

• Maintain accurate service records within Spectrum and related systems
• Support reporting on service response times, open work orders, and technician utilization
• Identify opportunities to improve scheduling efficiency and customer service processes
• Follow company procedures to ensure consistent service delivery

Skills for Success

Required

• 3+ years in service coordination, dispatching, customer service, or operations
• Excellent organizational and multitasking skills
• Strong communication and customer service skills
• Ability to prioritize multiple urgent requests simultaneously
• Strong problem-solving and decision-making ability
• Proficiency with Microsoft Office

Preferred

• Experience with Spectrum ERP or similar ERP/service management software
• Experience scheduling field service technicians
• Experience supporting healthcare or industrial customers

Accepting applicantions until the position is filled

**Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.