Operations Supervisor- Commercial Insurance (Remote)

Title: Operations Supervisor – Commercial Lines Book Focus: General Work Mode: Remote (Southeastern US only). Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work should be performed from a dedicated, distraction‑free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view branch locations, visit ioausa.com/locations. About the Role The Operations Supervisor – Commercial Lines is responsible for direct leadership and day‑to‑day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, the role serves as a senior‑level resource for complex client service needs and manages an assigned book of business. Key Responsibilities Monitor productivity, efficiency, quality, and service standards. Promote IOA culture and support team engagement. Support ongoing staff training and development. Develop future branch operations leaders through succession planning. Lead Account Management staff and provide coaching and guidance. Ensure compliance with HR policies and processes. Participate in hiring, interviewing, and onboarding. Deliver evaluations and maintain transparent communication with leadership. Assign and balance workloads to ensure service continuity. Implement and enforce processes and best practices for operational process excellence. Monitor and interpret performance data and take action as needed. Maintain accurate data across agency and carrier systems. Manage an assigned book of business. Serve as a subject‑matter expert for coverage and service questions. Manage client relationships and support renewals and service needs. Oversee policy administration, placement, billing, claims support, and documentation of accuracy. Lead or support the full renewal and new business process. Deliver excellent service and proactively anticipate client needs. Demonstrate integrity and leadership in promoting IOA values. Ideal Candidate Qualifications 5+ years of industry experience, or 7+ years of sales, marketing or relationship management experience. Thorough knowledge of insurance brokerage and client needs. Required active licensing. Professional designations preferred. Strong analytical, problem‑solving, and decision‑making skills. Exceptional customer service, communication, multitasking, and organizational skills. Proficiency in MS Office (Outlook, Word, Excel). High School Diploma (or equivalent). What We Offer Competitive salaries and bonus potential. Company‑paid health insurance. Paid holidays, vacations, and sick time. 401(k) with employer match. Professional growth and career progression opportunities. Respectful culture and work/family life balance. Community service commitment. Supportive teammates and a rewarding work environment. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr