Medical Assistant/ Medical Home Coordinator

Join TriHealth as a Medical Assistant/Medical Home Coordinator, where you'll support compassionate, patient-centered care through strong clinical skills and proactive coordination. Be part of a trusted TriHealth practice that values teamwork, growth, and a supportive environment-where your work truly makes a difference for patients and the community.


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Schedule: Full time, day shift
Sign on bonus up to $2500 with a one year work commitment (For external candidates)
We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field
Must be certified or registered medical assistant
Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)
Medical office flow, especially the clerical/front office tasks
Knowledge of EMR, practice management software and medical coding/billing strongly encouraged
This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.
Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point-of-care testing, and proper use of medical equipment while following all protocols and policies.
addresses phone and MyChart messages promptly and escalates issues as needed.
Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre-visit planning, daily huddles, and communication with physicians.
Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs.
Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development.
Supports the longitudinal care continuum by collaborating with wrap-around services (behavioral health, complex care nursing, social work, CHWs, etc.), providing community resources, and coaching patients on wellness and chronic disease management.
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Work on improving quality, safety, and service
Respect cultural and spiritual differences and honor individual preferences. xywuqvp
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Show courtesy and compassion with customers, team members and the community