IT Support Technician (Level 2) - MSP / Hybrid Remote in Seattle

We’re hiring an experienced Level 2 IT Support Technician to support our clients in the Seattle area. This hybrid role involves onsite client visits, office preparation, and remote work as needed. Location: Must be within about a 30‑minute drive of Seattle. Responsibilities Provide Tier 1 and Tier 2 technical support to end users Troubleshoot Windows/Mac desktops, laptops, printers, and common business applications Support Microsoft 365 (Teams, OneDrive, SharePoint) environments Set up new users, workstations, and systems Coordinate with technology vendors to troubleshoot and resolve issues Research software, hardware, and services to address client needs Maintain clear ticket notes, accurate time entries, and internal documentation Perform routine system maintenance, updates, and support tasks Assist with escalations, onsite client work, and small IT projects Required Qualifications 2+ years of IT support experience (MSP experience preferred) Strong knowledge of Windows 11, macOS, and Microsoft 365 Familiarity with iOS and Android device support Understanding of networking (IP addressing, DNS, DHCP, VPNs) Demonstrated ability to maintain accurate, detailed time entries and ticket documentation Excellent communication and customer service skills Reliable transportation for local site visits (Seattle metro area) Additional Qualifications Experience with PSA and RMM tools (Autotask, Datto, etc.) CompTIA A+, Network+, or Microsoft certifications Experience with firewall, backup, and endpoint management platforms #J-18808-Ljbffr Energy Jobline ZR