Director of Ticketing & Revenue Strategy - Professional Sports

Job Description

Job Description

Director of Ticketing & Revenue Strategy – Professional Sports

Tucson, AZ | $80,000–$100,000 + Bonus | Direct Hire

Own the Ticketing Strategy. Lead the Team. Drive Revenue.

A professional sports organization in Tucson, Arizona is looking for an experienced ticketing leader to take ownership of its ticketing operations, pricing strategy, inventory management, box office operations, and overall ticket revenue strategy.

This is an opportunity for someone who understands that successful ticketing is about much more than processing transactions. It's about understanding the fan, managing inventory intelligently, creating the right pricing strategy, improving the customer experience, and finding opportunities to drive attendance and revenue.

As Director of Ticketing & Revenue Strategy, you'll lead a team of approximately six while working closely with sales, marketing, sponsorship, finance, and executive leadership.

This is a highly visible role for someone who wants to have a meaningful impact on the business.

What You'll Own

You'll oversee the organization's complete ticketing operation while helping shape the strategy behind attendance and ticket revenue.

Your responsibilities will include:

• Leading all ticketing and box office operations
• Developing pricing and revenue strategies designed to maximize ticket sales, attendance, and revenue
• Managing ticket inventory, manifests, pricing tiers, holds, releases, and seat availability
• Overseeing season tickets, individual tickets, group tickets, promotional offers, and other ticketing programs
• Managing the organization's relationship with Ticketmaster and other ticketing partners
• Optimizing ticket sales and fulfillment through Spinzo and other ticketing technology
• Evaluating new technology and third-party solutions that can improve efficiency and increase customer engagement
• Analyzing sales trends, attendance, inventory movement, pricing, and revenue performance
• Identifying opportunities to improve ticket utilization and overall revenue
• Partnering with sales and marketing leadership on promotions, campaigns, and attendance-driving initiatives
• Ensuring accurate and efficient ticket fulfillment and box office operations
• Supporting game-day and event ticketing operations when needed
• Leading, coaching, and developing approximately six ticketing team members
• Creating strong processes, expectations, and accountability across the department
• Serving as the organization's senior ticketing subject-matter expert
• Ensuring ticketing operations comply with applicable arena and city contractual requirements

Who We're Looking For

We're looking for someone who truly understands professional sports ticketing.

You know how pricing, inventory, manifests, promotions, fulfillment, technology, and the fan experience work together — and you know how those pieces ultimately impact revenue.

You're strategic enough to sit with senior leadership and discuss revenue performance, but you're also willing to roll up your sleeves when the box office is busy or an issue needs to be solved on game day.

Ideally, you'll bring:

• 5+ years of professional sports business experience
• Strong professional sports ticketing and/or box office operations experience
• Experience managing ticket inventory, manifests, pricing, holds, releases, and fulfillment
• Strong understanding of ticket pricing and revenue strategy
• Experience working with major ticketing platforms and technology
• Ticketmaster experience strongly preferred
• Spinzo experience is a plus
• Leadership or people-management experience
• Experience analyzing ticket sales, attendance, inventory, and revenue data
• Strong business judgment and problem-solving skills
• Excellent communication, organization, and leadership abilities
• The ability to move comfortably between strategy and hands-on execution

Why This Opportunity

This isn't a role where you'll simply maintain an existing ticketing system.

You'll have the opportunity to influence how the organization approaches pricing, inventory, technology, ticketing operations, fan experience, and revenue generation.

You'll work closely with senior leadership, lead your own department, and have visibility into the broader business strategy of a professional sports organization.

For the right sports ticketing professional, this is an opportunity to bring your experience, ideas, and leadership to an organization where your work can make a measurable impact.

Leadership Scope

You'll lead a ticketing department of approximately six employees and work cross-functionally with sales, marketing, sponsorship, finance, game operations, and executive leadership.

The organization is looking for a leader who develops their team while remaining accessible and involved in the day-to-day business.

Compensation

Base Salary: $80,000–$100,000 per year, depending on experience

Bonus: Additional performance-based bonus opportunity

Relocation assistance may be considered for the right candidate.

Additional benefit and compensation details will be discussed during the interview process.

Schedule & Location

This is a full-time, on-site position in Tucson, Arizona.

The position works on-site five days per week and requires availability for games and events outside traditional business hours when needed.

Local Tucson-area candidates are encouraged to apply, although relocation may be considered for an exceptional candidate.

Interview Process

Qualified candidates will initially meet with senior leadership via Zoom. Candidates advancing in the process may then be invited to Tucson for an in-person interview.

This is a priority hire with a targeted October 2026 start date.

If you're an experienced sports ticketing professional who wants more ownership, greater visibility, and the opportunity to directly influence ticketing strategy and revenue, we'd like to hear from you.