Service Agent
PGT Trucking
Service Agent
Manages all drivers who are broken down, ensuring expedited and cost controlled resolutions to situation.
PRIMARY RESPONSIBILITIES
- Manage drivers that call in with breakdown and ensure timely communications.
- Ensure proper diagnostic evaluations are completed to identify root cause and determine solution.
- Determine best route of action and manage drivers to that end accordingly.
- Ensure all estimated cost are previewed and verified, and all approvals attained.
- Manage drivers and occurrences by ensuring communications with all departments on status, cost and estimated down times.
- Manage outside vendors to ensure timely repairs and service.
- Manage and maintain computer integrity in a timely and accurate manner.
- Maintain a good relationship with the drivers while managing repairs.
- Performs other related duties as required by business necessity or assigned by management
- Manages all reports and distribution of information to key designates.
- Manages all break downs in excess of 12 hours and ensures communications with Maintenance, Operations and Drivers
Vacancy posted 3 days ago
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