Patient Navigator, Youth Treatment & Recovery

Patient Navigator, Youth Treatment & Recovery

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Open Door is seeking a Specialist, Youth Treatment & Recovery located out of our Purchase, NY location. The Specialist, Youth Treatment & Recovery will provide ongoing care coordination support to patients enrolled in the Family Tree Program which is an initiative to enhance comprehensive treatment and recovery services for vulnerable adolescents and transitional aged youth with substance use disorders (SUD) and/or co-occurring mental health disorders (COD). Following the patient-centered medical home health care delivery model, the Program Specialist participates in a patient-focused, team-based approach to provide direct and collaborative care coordination. The services provided by the Program Specialist aims to improve patient health outcomes and assist patients in taking control of their health care and becoming independent, and informed consumers of health care, substance use treatment and mental health services. Primary responsibilities include providing support to Care Managers and patients through activities such as data entry/documentation, transportation, and appointment scheduling/coordination, and obtaining records from external service providers.

Responsibilities

• Schedules appointments (internal and external)
• Coordinates and schedules transportation
• Obtains records from external service providers
• Identifies patients with gaps in care and/or due for follow up care and assists with scheduling (e.g., cancer screenings)
• Sends correspondence (i.e., letters, text messages) to patients and responds to inquires via the Patient Portal
• Assists with completion of and follow-up on applications
• Enters and collects data for internal and external systems, including patient document scanning and upload
• Monitors and assists with addressing high priority telephone encounters assigned to team members who are out of the office/unavailable
• Provides in-person coverage as needed
• Assesses patients' needs related to the social determinants of health and makes appropriate and timely referrals to address identified needs
• Provides assistance related to low-cost pharmaceutical drug programs through tasks such as communicating with pharmacies, medical providers, and providing options to patients enrolled in the Family Tree program
• Identifies patients in need of insurance assistance and makes referrals to Insurance Enrollment Department or care coordination staff for assistance.
• Outreaches patients who have had an ED visit and coordinates follow-up care
• Travels as required to community-based meetings, medical/behavioral health provider sites and meetings with Family Tree enrollees
• Represents Open Door at community health fairs and community outreach activities
• Outreaches patients to conduct surveys
• Collaborates with the Family Tree team to ensure program and data reporting requirements are met
• Informs direct supervisor of any problems that may affect quality and standards of patient services
• Fosters good communication between Open Door and patients by returning all patient telephone requests in a timely manner
• Demonstrates ability to function in a culturally sensitive manner within Open Door's philosophy and mission
• Attends staff and other organizational meetings
• Participates in staff development programs, educational activities, seminars, and training opportunities
• Maintains patient confidentiality at all times per Open Door policies and procedures
• Adheres to National Patient Safety standards as defined by the Joint Commission on Accreditation of Healthcare Organization and the Open Door Family Medical Centers
• Prepares and maintains documentation in compliance with Open Door and Joint Commission standards and applicable city, state, and federal laws
• Meets annual mandatory training requirements

Qualifications

• High school diploma or associates degree required; college degree preferred
• Experience in substance use treatment, mental health, healthcare and/or social services settings preferred
• Experience with electronic medical records is preferred
• Knowledge of/experience in care coordination/case management is preferred

Skills

• Fluent in English and Spanish
• Strong interpersonal skills including excellent active listening and clear oral communication skills
• Engaging, warm and caring personality
• Strong customer service, patient-centered orientation
• Empathetic and driven to assist patients
• Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care
• Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care
• Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
• Proficient computer use, including Microsoft Office applications
• Strong writing and reading skills
• Able to understand and follow detailed instructions
• Highly organized and self-directed, able to multi-task
• Flexible and exhibits the ability to adapt as situations evolved
• Comfortable working in a fast-paced, high accountability environment
• Effective in problem solving and exhibits excellent judgment and the ability to prioritize

Requirements

• Must have valid NYS driving license and daily access to a car

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands of residents in our communities, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 401(k), generous paid time off, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on organizational and individual objectives.

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients and if this position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements.

Open Door is an Equal Opportunity Employer