SVP, Residential Services

Lead Transformational Care for Youth and Families

Are you a mission-driven leader passionate about advancing trauma-informed care, improving outcomes for vulnerable youth, and leading complex residential treatment programs?

Join JCCA as the Senior Vice President of Residential Services and play a pivotal role in shaping the future of residential care for children, adolescents, and families across our campus programs.

This is an opportunity to lead a dedicated multidisciplinary team, drive innovation in residential treatment, and create meaningful, lasting impact for youth navigating trauma, behavioral health challenges, and developmental disabilities.

About the Role

JCCA's Residential Treatment Center provides therapeutic, educational, and residential services for emotionally vulnerable youth experiencing trauma-related and mental health challenges, as well as youth with Intellectual and Developmental Disabilities. Our programs are deeply rooted in trauma-informed care, youth and family voice, cultural responsiveness, and evidence-based practices that support healing, recovery, and permanency.

Reporting directly to the Chief Program Officer and serving as a key member of the Executive Team, the Senior Vice President of Residential Services oversees the strategic and operational leadership of JCCA's residential campus programs.

The SVP leads a large-scale 24/7 residential operation consisting of approximately 18–20 cottages and provides oversight to residential leadership teams, Administrators on Duty, and cross-functional campus operations.

This leader will champion integrated care models, strengthen clinical and operational excellence, partner with oversight agencies, and ensure safe, high-quality, youth-centered services that drive positive permanency outcomes.

Key Responsibilities

Executive Leadership & Strategy

• Lead the vision, strategy, and daily operations of JCCA's residential services division
• Drive trauma-informed, recovery-oriented, and youth-centered models of care
• Collaborate closely with Executive Team members and divisional leaders to advance organizational goals
• Serve as a key agency representative with oversight agencies including ACS, OCFS, OMH, OPWDD, DOH, DSS, and CSE
• Promote innovation, accountability, and continuous quality improvement across campus programs

Operational Excellence

• Oversee all residential programming, staffing, safety, census management, and service delivery
• Lead the development of operational workflows and administrative procedures for a 24/7 residential campus
• Ensure compliance with regulatory standards, Medicaid Managed Care, Article 29i, and CFTSS requirements
• Partner with Facilities, HR, Finance, Legal, Compliance, Technology, and Communications to ensure coordinated campus operations
• Utilize data-driven strategies to reduce incidents, improve safety, and strengthen youth outcomes

Clinical & Programmatic Leadership

• Advance trauma-informed practices including Sanctuary, Building Bridges Initiative (BBI), and other evidence-based models
• Ensure services reflect youth voice, family engagement, cultural competence, and individualized treatment planning
• Lead initiatives focused on permanency, emotional regulation, skill building, and reduction of restraints and AWOCs
• Support the implementation and optimization of Electronic Health Records (EHR) systems

Staff Leadership & Development

• Supervise Residential Directors and senior campus leadership
• Foster a culture of accountability, collaboration, professional growth, and operational excellence
• Mentor leaders in balancing clinical priorities with operational effectiveness
• Ensure staffing ratios, training standards, and supervisory practices meet regulatory and organizational expectations

External Partnerships & Community Engagement

• Serve as a strategic liaison with government agencies, community organizations, and provider networks
• Build and maintain strong relationships with regulatory bodies, funders, and external stakeholders
• Represent JCCA at public forums, coalitions, advisory groups, and community events

Required Qualifications

• Master's degree or higher in Social Work, Psychology, Public Administration, Law, or a related field
• 15+ years of progressive leadership experience in residential treatment, child welfare, behavioral health, OMH, OPWDD, or related human services settings
• Extensive experience leading trauma-informed residential programs and multidisciplinary teams
• Strong operational, clinical, and administrative leadership skills within a 24/7 environment
• Experience managing large-scale programs, budgets, staffing, compliance, and system transformation initiatives
• Demonstrated success using data to improve outcomes and operational performance
• Exceptional relationship-building and collaboration skills across agencies and divisions

Preferred Qualifications

• Licensed clinician strongly preferred
• Experience with RTCs, RTFs, Medicaid Managed Care, Article 29i, and CFTSS services
• Knowledge of Connections (CNNX), PROMIS, ARTS, and other NYS child welfare systems
• Residential treatment and juvenile justice experience preferred

Why Join JCCA?

At JCCA, our mission is rooted in helping children, young people, and families heal from trauma and build brighter futures. We are committed to fostering a collaborative, inclusive, and mission-driven workplace where leaders are empowered to innovate, grow, and make meaningful impact every day.

As SVP of Residential Services, you will have the opportunity to:

• Lead transformational change in residential treatment
• Influence agency-wide strategy and systems improvement
• Partner with passionate professionals dedicated to youth and families
• Shape innovative, trauma-informed care models
• Make a lasting difference in the lives of vulnerable youth

If you are a visionary leader with the experience, compassion, and operational expertise to lead complex residential services and inspire teams toward excellence, we encourage you to apply.

Salary: $205K - $215K