Call Center Representative

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description

Job Summary:
Customer Service Professional who handles incoming and/or outgoing calls.
Job Responsibilities:
-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
-Other assignment as necessary.
-Extensive phone experience and computer literate.
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Skills

Required Skills & Experience:
-Two (2) years of experience and Bilingual (facility specific).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
-Active listening providing full attention to callers to understand their concerns and needs.
-Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Preferred Skills & Experience:
-N/A
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Required
CALL CENTER REPRESENTATIVE
ANSWER PHONES
SCHEDULE APPOINTMENTS
BI-LINGUAL
CUSTOMER INQUIRIES

Additional

Education

Required Education:
-High School Diploma or general education degree (GED).
Preferred Education:
-N/A
Required Certifications & Licensure:
-N/A
Preferred Certifications & Licensure:
-N/A
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Languages

English( Speak, Read, Write )

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.