Call Center Representative

Front Office RepresentativeOn-campus work in New York, NYWe are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through phone, email, or chat communications. You will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a positive customer experience at every interaction.Responsibilities:Answer incoming calls and respond to customer inquiries in a timely and professional mannerProvide accurate information about products, services, and policiesAssist customers in resolving issues, complaints, and concerns efficientlyDocument customer interactions and maintain detailed records of inquiries and resolutionsEscalate complex issues to appropriate departments when necessaryRequirements:High school diploma or equivalent; additional education is a plusProven experience in a customer service or call center role is preferredExcellent verbal and written communication skillsAbility to handle high call volumes and adapt to changing prioritiesStrong problem-solving skills and attention to detailProficient computer skills and ability to use multiple software applications