Clinic Flow Coordinator - South Napa

Clinic Flow Coordinator

Department: Medical

Reports To Title: Health Center Manager

Location: South Napa Campus

Hours: Full time, 40 hours a week, Mon to Fri

Pay Range: $27.42 to $33.51/ hr

DLSE/FLSA Status: Nonexempt /Hourly position

Supervisory Responsibilities: Does this position have direct reports? NO

About CommuniCare+OLE: Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

Benefits: Medical, Dental, Vision Coverage Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium 18 days of PTO (Vacation & Sick) 10 Paid Holidays + 1 Float Holiday 2% employer match with employee 4% Contribution 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) Life & Accidental Insurance Coverage Employer contribution for Health Savings Account

Job Summary/Overview

The Clinic Flow Coordinator works under the supervision of the Back Office Supervisor and collaborates with the Health Center Manager to optimize the flow of activities in the Primary Care clinic back office. Their role involves facilitating communication among providers, staff, and patients. The ability to multitask and manage competing priorities is essential for success in this position.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. You Are Welcome Here.

Minimum Position Requirements: Education, Experience, Skills/Training

Education: Completion of M.A. certification required. Phlebotomy certification preferred.

Experience/Lived Experience: Two years working as an M.A. in an outpatient setting. Experience working in a health clinic or demonstrated commitment to low income populations strongly preferred.

Special Skills/Training: CPR certification required. Ability to work in a fast-paced environment. Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

Essential Functions and Responsibilities

1. Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines

2. Knowledge of computer systems; electronic health record system, spreadsheets, and scheduling guidelines

3. Responsible for overall coordination of clinic flow in the back office including management of cancelled appointments and no-show appointments

4. Maximizes schedules by managing and working with various schedules and effectively overseeing and directing the stand-by list.

5. Works collaboratively with the Clinic Manager, Medical Director, Access Supervisor, Lead Medical Assistant and/or Back Office Supervisor to ensure that appointment slots are filled.

6. Helps ensure effective communication between front and back office to increase clinic flow, regulate patient load for providers, and ensure that exam rooms are being utilized to full capacity.

7. Screens patients for appropriateness of clinic visits and coordinates case information; helps ensure triage protocols are being followed.

8. Works collaboratively with nursing staff to minimize wait times for patients, particularly for those with urgent needs.

9. Supports teams for quick starts.

10. Serves as a backup to the Lead MA/Back Office Supervisor for administrative duties as needed.

11. Supports medical assistants with QIP measures.

12. Maintains patient confidentiality in accordance with CommuniCare+OLE's policy and HIPAA guidelines.

13. Assists Clinic Manager with medical visits, patient interviews, and all other aspects of patient care as required. May be asked to call patients to schedule appointments.

14. Helps clean and stocks patient care areas and workstations.

15. Attends monthly update meetings, in-services and trainings.

16. Assists with inventory, ordering and stocking medical supplies, when necessary.

17. Assists with other duties as assigned, including serving as a Medical Assistant, according to expectations set forth in the current job description.

18. Support remote healthcare providers by coordinating the referral of patients to the health center for point-of-care testing and subsequently communicating the test results back to the providers

19. Provide support with routine monitoring of oxygen tank levels weekly.

20. Primary contact for handling backline calls and supporting with newborn registration and scheduling (as directed by region needs).

20. Performs other duties as assigned.