ASE Master Certified Techline Support Specialist 1

Location: Smyrna, TN. Job schedule: Full‑time hybrid (Mon‑Thu onsite, Fri remote). Education requirement: ASE Master certification strictly required OR OEM certification. Sponsorship: No. To join our team as a Techline Support Specialist 1, you must be an ASE Master automotive technician OR OEM certified automotive technician. Responsibilities Reply to TECH LINE cases via email or phone and respond to the chat line from dealership service technicians, providing technical information on diagnosis and repair of customer vehicles. Collect and document technical information on new vehicle incidents requiring repairs; prepare reports for further investigation by engineering staff. Provide help‑desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair. Document all cases with required information, search the database for similar and related matches, update existing reports, and close out completed reports. Analyze decisions from the customer’s viewpoint and recommend actions that align with customer needs and values. Provide feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Team up with people from other organizations, functions, regions and affiliates to complete reporting requirements. Perform other related duties as necessary. Qualifications Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles. Well‑versed in use of technical service manuals and tools. Good interpersonal and communication skills. Three or more years of automotive retail repair experience, plus one or more years of directly related professional‑level experience. AA degree preferred or equivalent related college or technical courses, seminars and in‑house classroom training. Certification as an ASE Master Technician (A1 through A8) OR OEM Master certification. Knowledge of word processor, spreadsheet, and other PC applications; typing speed of 30 wpm or better. No travel required. Benefits Career growth and continuous learning opportunities, including cross‑departmental moves, seminars, leadership training, and tuition reimbursement programs. Comprehensive benefits package including medical, mental health, parental leave, retirement savings, and unique Nissan perks such as discounts on lease vehicles and a Vehicle Purchase Program (VPP). EEO Statement Nissan is committed to a drug‑free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws. Nissan’s policy is to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E‑Verify to validate employment eligibility. #J-18808-Ljbffr Nissan Motor Iberica SA