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Member Experience Quality Analyst

SmithRx

SmithRx is seeking a high-energy Quality Assurance Specialist to support member experience by analyzing agent performance, monitoring omnichannel conversations, and updating knowledge base content. The ideal candidate has 4+ years in QA for call centers, experience with Talkdesk, Shelf, Google Suite, and strong Excel skills, plus excellent communication and empathy. This role collaborates with Operations and Training to drive education and process improvements. #J-18808-Ljbffr SmithRx

Vacancy posted 4 days ago
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