Service Administrative Assistant for a Factory Service Center-$21/hr!

Job Description

Job Description

Reno Staffing is looking for a Service Administrative Assistant!

Join a globally recognized company and support operations at a busy, highperforming Factory Service Center in the North Valleys. This is a TemptoHire opportunity with longterm potential and a great work environment — including a modern break room and onsite snack store.

Position Details

• Shift: Monday–Friday, 8:00 AM – 4:30 PM (OT as needed)

• Pay: $21/hr

• Location: Reno, NV 89506 – North Valleys

• Employment Type: Temp to Hire

What You’ll Do:

Customer Service & Communication

• Serve as the first point of contact for walkin customers, phone calls, and email inquiries.

• Assist customers with tool intake, repair updates, and return processes.

• Coordinate with technicians, management, and customer service teams to ensure timely communication.

Administrative Support

• Maintain accurate repair orders, invoices, and shipping documentation.

• Process payments, generate receipts, and reconcile daily transactions.

• Enter parts and tool data into internal systems; assist with inventory audits.

• Prepare reports, spreadsheets, and correspondence for the Service Center Manager.

Operations Assistance

• Help schedule pickups, deliveries, and branch transfers.

• Track and distribute incoming/outgoing shipments with accurate labeling and documentation.

• Support service programs such as Tub Program, Direct Repair, and warranty claims.

Team Support

• Work with technicians to update repair statuses and reduce backlog.

• Assist with onboarding and HRrelated paperwork.

• Maintain a clean, organized, and professional front office environment.

Qualifications

• High school diploma required.

• 1–3 years of administrative or customer service experience (service/repair or manufacturing a plus).

• Strong computer skills: Microsoft Office Suite; Excel proficiency required; SAP/ERP experience preferred.

• Excellent written and verbal communication skills.

• Strong organization, accuracy, and multitasking abilities.

• Comfortable working in a fastpaced service environment.

Key Competencies

• Customerfocused mindset with professional communication.

• Collaborative team player across technicians, management, and logistics.

• Strong problemsolving skills and initiative.

• Reliable, punctual, and accountable.

Work Environment

• Standard office setting inside the Makita Factory Service Center.

• Frequent interaction with customers, technicians, and leadership.

• Occasional lifting of up to 25 lbs (office supplies, tool parts, small packages).

Additional Requirements

Reno Staffing welcomes applicants from all backgrounds. However, this client requires a background check and maintains a no violent/theft felony policy.

How to Apply

If this role sounds like the right fit, please apply directly through this posting. Questions? Call us at View phone number on ziprecruiter.com — our friendly recruiters are ready to help you get to work.

Appointments are strongly encouraged.

Contact Reno Staffing

• Hours: Monday–Friday, 9:00 AM – 4:00 PM

• Phone: View phone number on ziprecruiter.com

• Text: View phone number on ziprecruiter.com

• Email: View email address on ziprecruiter.com

• Address: 4690 Longley Lane, Suite 23, Reno, NV 89502

Reno Staffing is an equal opportunity employer. We look forward to meeting you!