Delivery/Customer Support Lead

Job Description

Job Description

UST Overview

UST is headquartered in Greenville, SC, and offers support for all our team members and clients across the country. UST is a national logistics solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions. We’re dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning products, and interacting with customers.

We want our newest team member to be a team player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST family!

Delivery Support Lead Overview

The Delivery Support Lead will assist with day-to-day operations as they relate to creating delivery routes, monitoring and supporting delivery drivers to ensure on-time deliveries, and supporting warehousing activities when needed. This individual will be an essential part of the cornerstone of UST’s growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.

Pay Rate : $22/hr

Responsibilities

(include, but are not limited to)

• Communicate with customer and delivery team manager on progress and potential delays
• Completes any scheduled reporting
• Directs and assists the drivers in completing their deliveries
• Ensures all in-home damage claims are being properly handled
• Ensures that all shipping goals are obtained daily
• Inspect the prep lines to ensure they are complete and in good condition
• Maintains a positive working relationship with all team members
• Monitors routes through the routing system and maintains the tracking delivery logs
• Oversees loading and unloading of all delivery vehicles

Requirements

• Ability to work a schedule that may include early mornings, evenings, weekends, and some holidays
• Handle all needs of the customers
• High School Diploma or equivalent education
• Knowledge of DOT compliance
• Knowledge of Microsoft Office including Word, Excel and Outlook
• Possess effective written and verbal communication
• Previous experience in Distribution, 3PL, or In-home Delivery operations
• Valid Driver’s License

UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.