Loan Operations Specialist

Overview Job Title: Loan Operations Specialist Department: Loan Operations Reports To: Loan Operations Manager FLSA Status: Non-Exempt The Loan Operations Specialist services the bank’s loan portfolio and follows established lending policies and procedures. This role involves routine loan maintenance, processing loan payments, payoffs and obtaining escrow premium updates. This position is multi-functional and support oriented. Responsibilities Loan file maintenance and servicing of all loan types on the Bank’s core system Review data input for accuracy and completeness Process daily functions of all loan records, including loan payments, statement rendering, escrow check rendering Adhere to Bank policies and procedures as well as industry regulations Must be able to relate to customers and coworkers in a positive atmosphere of mutual respect without exhibiting behavioral extremes Provide exception customer care (both internal and external) Maintain confidentiality of all customer and employee information Demonstrate attention to detail and produce accurate, high-quality work Assist other departments and co-workers as needed Qualifications High school diploma required; some college preferred Intermediate computer skills with demonstrable knowledge of Microsoft Windows, Excel, Word, Adobe, and E‑Mail Experience in a fast-paced environment with ability to meet turnaround and deadline requirements 1-3 years of Retail Banking or Loan Servicing experience preferred Loan processing: 3 years (preferred); Loan origination: 3 years (preferred) Escrow: 3 years (preferred) Banking or credit union experience required Basic computer skills with interest and ability to learn new applications Physical requirement: Regularly reaching with arms and hands, stooping, kneeling, crouching, lifting objects up to 30 pounds, sitting for long periods First Independence Bank is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, veteran status, or other category protected by local, state, or federal law. First Independence Bank offers competitive compensation and benefits which include health, dental, vision, life, and disability insurances. Also, 401(k) and paid time off. #J-18808-Ljbffr