Event Technician

Primary Function We are seeking a multi skilled Event Technician for the delivery of live event production services in alignment with a premiere technology client at their offices in San Francisco. This role is responsible for working with a team of event production professionals to deliver end-to-end live event production. The ideal candidate should have a high technical background with previous experience in production systems. The ideal candidate has experience with Ross switchers, Blackmagic switchers, lighting, PTZ cameras and controllers, and Yamaha DM7 audio console. The candidate requires experience in the successful planning and delivering of live events, strong problem solving skills, training others, experience with integrated systems, and a desire to learn new skills and keep up with advancements in technology. Duties & Responsibilities Provides top-class customer service skills, being able to explain our services to technical and non-technical stakeholders Responsible, along with other Technicians and Specialists, for the successful planning, staffing, and delivery of event requests, held within the client's fully equipped event center Work closely alongside external AV vendors and freelancers, ensuring the needs of the internal stakeholder are fully communicated and met Able to operate, configure, and troubleshoot a range of integrated systems including Ross switching console, Blackmagic switching console, PTZ Cameras and controllers, and Yamaha DM7 console. Able to operate other event audio-visual systems as required Diagnosing and troubleshooting equipment when and where necessary Assists in maintaining audio visual equipment as required. Escalates equipment failures to appropriate in-house teams and assists with the resolution as needed to maintain service levels Ensures SOPs are developed and followed, and that contingency planning is included in event support Is involved in special projects or assignments as allocated and executes them within the given timeline Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements Is responsible for managing technical risks throughout pre-production planning, execution and post event Able to demonstrate advanced knowledge of running a full scale event Setting the gold standard for delivering high-quality service to our clients Adheres to broadcast standards for remote and recorded attendees Understands how to communicate difficult/sensitive information tactfully Develop and support relationships within both the client and wider Team People team Performs other ad hoc duties as required by the business Skills & Qualifications Highly proficient with Ross and Blackmagic switching consoles, PTZ Cameras and controllers, and Yamaha DM7 console Experience working in a live event and broadcast environment An appetite for discovering new technologies and how they can be implemented to enhance the attendee experience Able to communicate effectively and professionally Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team Self starter that can demonstrate being open to learning Understanding and experience of various event formats A strong sense of urgency, excellent problem-solving abilities while under the pressure of a live event environment Education & Experience Minimum 5-10 years of professional technical live event experience Certifications such as DES, CTS, PMP, or similar are encouraged but not required Bachelor's degree in media production, Broadcast Engineering, or a related field is preferred Customer Service Commitment: TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. TeamPeople