Registration Clerk

Location 500 Lincoln Street,Worcester, MA, 01605,United States Base Pay $19.00 - $23.00 / Hour Job Category Medical Office, Registration, Patient Registration Employee Type FT Non-Exempt Required Degree High school Description This is a Full-Time Position, working (3) 12-hr Shifts per Week, Rotating Weekends The Registration Professional is responsible for ensuring a smooth and efficient patient registration process. Tasks include, but are not limited to: Greet patients in a courteous, professional, and helpful manner. Obtain accurate demographic and insurance information and verify insurance coverage for all patients. Review patient information in the EMR for completeness and accuracy. Provide necessary forms to patients for completion and signatures, ensuring all registration fields are fully completed and scanned into the patient’s chart. Review past‑due balances and collect payments as required. Mark patients as ready in the system when they are prepared to be seen. Collect payments, insurance co‑pays, and PDRX charges. Coordinate requests for release of information (ROI), including scanning and emailing requests to the ROI team. Maintain familiarity with other center locations and the company website. Utilize Microsoft Office applications, including Teams, SharePoint, and Outlook, as needed. Answer telephone calls and document messages accurately for staff. Perform administrative duties such as photocopying, faxing, and scanning forms. Prepare end‑of‑day reports, manage deposits, and reconcile cash transactions. Scan receipts, medical record requests, and forms into patient charts daily. Pre‑register patients prior to their arrival. Audit and balance all financial transactions to ensure accurate daily deposits. Distribute mail and maintain a list of adequate levels of office supplies and forms to support smooth department operations. Provide positive and professional support to team members and the department. Foster effective communication and collaboration within the Registration support group when sharing or receiving information. Requirements High school diploma or equivalent required; additional education is a plus. 1–3 years of customer service experience, preferably in a medical office, healthcare setting, or secretarial role. Proficient in Microsoft Office applications, including Outlook, Teams, and SharePoint. Experience using an Electronic Medical Record (EMR) system is preferred but not required. #J-18808-Ljbffr