Community Manager

ABOUT GREYSTAR Greystar is a leading, fully integrated global real‑estate platform offering expertise in property management, investment management, development, and construction services for institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300billion of real estate in more than 265 markets worldwide, with offices throughout North America, Europe, South America, and the Asia‑Pacific region. JOB DESCRIPTION SUMMARY This role manages the day‑to‑day operations of an assigned property, including managing team members, daily activities, and resources to achieve established budgeted financial and operational goals. The position ensures compliance with company policies, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multi‑family housing operations. JOB DESCRIPTION Property Type: Garden Stage: Stabilized Unit Count: 350 Schedule: Monday‑Friday + rotating weekends Job Requirements: Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund. Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short‑ and long‑range marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team complies with the company’s standards for responding and completing resident service requests. Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established safety, cleanliness, and general appearance standards. Supervises property staff by interviewing, hiring, orienting, and training employees, and managing their performance in accordance with company policies, values, and business practices. Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary. For California Only: Community Managers must manage the lease process using the California‑specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized. BASIC KNOWLEDGE & QUALIFICATIONS: Bachelor’s degree from an accredited college or university is preferred in Business Management, Real Estate, or a related field. 4–6 years minimum of relevant experience demonstrating application of property management, sales, marketing, and customer service skills sufficient to manage the day‑to‑day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate team work. Ability to manage multiple priorities in a fast‑paced environment. Excellent communication, conflict resolution, and customer service skills. Detail‑oriented and self‑motivated with the ability to work independently, as a leader, and as a collaborative team member. SPECIALIZED SKILLS: Must hold all licenses and/or certifications required by state and local jurisdictions. Must have a valid driver’s license to operate a golf cart on the property and ensure all on‑site staff with access to the golf cart also have valid licenses. Proficiency in Internet, word processing, spreadsheet, and database management programs for preparing required reports and employment documents. Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite. Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists. TRAVEL / PHYSICAL DEMANDS: Employees work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors, or landscape may be unpleasant or hazardous. Employees must be able to physically access all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for accomplishing daily responsibilities. The salary range for this position is $80,000 – $85,000. Additional Compensation Many factors determine employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. On‑site Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered Competitive medical, dental, vision, and disability & life insurance benefits. Low (basic) employee medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service. Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after 1 year of service. Additional vacation accrued with tenure. For on‑site team members, onsite housing discount at Greystar‑managed communities is available subject to discount and unit availability. 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance, and legal plans. Charitable giving program and benefits. *Benefits offered for full‑time employees. For union and prevailing wage roles, compensation and benefits may vary from the information above due to collective bargaining agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr