Housekeeping Supervisor

Housekeeping Supervisor - 1st Shift

The Housekeeping Supervisor - 1st Shift is responsible for supervising and supporting the day-to-day operation of the housekeeping department during assigned shift while ensuring the cleanliness of the guest rooms, public washrooms, corridors, lobby, public areas and hotel offices, safeguarding that all housekeeping activities are carried out professionally, to standards, and at the highest level of service.

Responsibilities:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, team members and other departments.
• Use proper two-way radio and/or cell phone etiquette when communicating with other team members.
• Ensures that all housekeeping carts are stocked with proper supplies.
• Ensures that all equipment is distributed to the Room Attendants & Public Space Attendants and maintained in proper operating order.
• Ensures that all supply closets are stocked.
• Follows up on Room Attendant assignments daily.
• Inspects and updates status of all guest rooms and areas assigned.
• Updates status of ready rooms in property management system as soon as they become available.
• Turns in discrepancies with front desk daily before the end of shift.
• Turns in maintenance requests daily.
• Participate in cleaning all public restrooms, offices & classrooms throughout the property removing trash, vacuuming and dusting as necessary.
• Participates in general cleaning tasks.
• Inspects and updates status of all areas assigned.
• Follows up on housekeeping assignments daily.
• Trains and follows up on Public Space Attendants.
• Maintains cleanliness and orderly conduct on floors.
• Provides visibility and assistance to guests and team members.
• Assists in cost control and payroll.
• Assists in maintaining supply inventories.
• Recommends changes in operating procedures of the department.
• Perform Lost & Found duties according to hotel standards.
• Communicates effectively with the Executive Housekeeper about activities progress and issues if any.

Requirements:

• This position requires a minimum formal education of a high school diploma and one year of job-related experience.
• Previous hotel/resort experience a plus.
• Must be able to read, write and speak English. Bi-lingual skills a plus but not required.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Dedicated to exceeding service standards and providing services and standards to the highest caliber.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.
• Must have employment eligibility in the U.S.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls; work the majority of shift on feet.
• Must be able to bend, stoop, crouch, lift and transport up to 25 lbs. throughout the hotel and guest rooms.
• Frequently is required to talk or hear.

Immediate Benefits:

• American Airlines Credit Union membership eligible
• Fitness Center membership eligible
• Discount Hotel Rooms at MCR hotels
• Employee Assistance Program
• Weekly Paydays
• Free Uniforms
• Free Parking

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company 's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members