Regional Technology Field Lead

Role Overview As a Regional Technology Leader, you serve as a hands-on technical expert and trusted advisor, supporting Cortland’s community infrastructure and end-user devices while driving technology best practices across your region. With a strong presence in the field, you lead service delivery, resolve complex issues, and ensure seamless communication between local teams and executive leadership. Responsibilities Maintain an onsite presence at Cortland's communities 75% of the time Act as a subject matter expert (SME) for multiple Corland community and enterprise infrastructure technologies Deliver technology project tasks on schedule, in scope, and within established quality guidelines Install, diagnose, repair, maintain, and upgrade computer hardware and software to ensure optimal workstation performance Maintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environment Demonstrate leadership and accountability for community technology within your region Keep executive leadership in your region informed through a combination of reporting and personal interaction Exhibit proficiency in documenting systems, setups, and procedures Manage and coordinate service delivery utilizing third-party vendors Demonstrate tact, discretion, and good judgment required for dealing with confidential information Perform technology due diligence and make recommendations to standardize existing community technology Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with Service Level Agreements and departmental expectations Troubleshoot problems with local and network printers and print queues; fix problems with server hardware and phone system Collaborate effectively with team members to identify problems and work toward solutions Qualifications Strong 2+ years of experience in an information technology role; experience working as part of a project team or in the multifamily industry a plus Bachelor’s degree in Information Technology, Computer Science, related major, or equivalent experience Stellar analytical, critical thinking, and problem-solving skills Superb customer service and interpersonal skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite, Active Directory, Linux applications Demonstrated experience installing Cat 6 cables, installing patch panels, and associated networking equipment In-depth knowledge of Windows 10, Windows 11 and Mac OSX operating systems A+, Network+, MCDST, Dell, Apple, and other related certifications preferred About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Equal Employment Opportunity Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email View email address on click.appcast.io. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States. Seniority level Associate Employment type Full-time Job function Information Technology #J-18808-Ljbffr Cortland