Associate Patient Care Coordinator

Associate Patient Care CoordinatorOpportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.ProHealth Physicians Pediatrics has an immediate opening for a friendly, patient focused and detail-oriented Associate Patient Care Coordinator to join our team.The position is full-time (40 hours/week) Monday - Friday 8:00 AM - 6 PM and rotating Saturdays 8:00 am to noon. May be asked to float to local practices in the region for coverage.Office Location: 495 Gold Star Highway Groton CTPrimary Responsibilities:Greet patients and conduct check-in processCollect or verify demographic information, including key demographic fieldsLoad or update insurance information as neededVerify eligibility and flag appointment accordinglyScan insurance card(s)Collect co-payments and outstanding balancesPost payments received in practice management system and provide system-generated receiptsAcknowledge patients in PMSchedule appointments using approved scheduling guidelinesUse call processing and other applicable functionality in the EHR to take messages and communicate with cliniciansMonitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, 'no show,' for follow up appointments for chronic conditions or preventive careMonitor administrative tasks in the EHR and respond timelyScan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visitsClose payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control proceduresAssist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamworkDemonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner always and maintaining patient confidentialityPerform other duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ years of customer service experienceAccess to reliable transportation & valid US driver's licensePreferred Qualifications:Experience as a receptionist in a healthcare settingExperience working with an electronic health recordPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.