Community Director

Job Description

Job Description

Haley Residential is searching for a motivated, solutions-focused Community Director to lead and support our community. This unique opportunity may be filled by one individual or by a team interested in working together to help the community succeed.

We are looking for someone who is hands-on, takes ownership, builds strong resident relationships, and takes pride in creating a welcoming, well-maintained community. Whether working independently or as a team, this role offers the opportunity to make a meaningful impact every day.

In addition to competitive compensation and benefits, this position includes bonus opportunities for on-call responsibilities, make-readies, and year-end performance, along with a one- or two-bedroom apartment based on availability. Haley Residential also offers a 401(k) with company match, a new tool program, and additional benefits designed to support your well-being and future.

Come grow with Haley Residential, where teamwork, initiative, and a commitment to our communities drive everything we do.

Position Purpose

The Community Director oversees all operations of a 75-unit or smaller apartment community. As the primary employee, or while managing one maintenance staff member, you will coordinate and manage all activities, vendors, and resources to meet the community's objectives. This position requires a dynamic individual capable of independently managing all aspects of community operations with high professionalism and attention to detail.

Essential Responsibilities

Administrative

• Oversee and review all financial reporting and control, including budget preparation, monitoring budget variance (BVR’s) and occupancy prediction reports, approving AP invoices, setting up AP invoices for payment, and managing equipment and supplies inventory, payroll, and bonuses.

• Maintain a clean and organized office environment, including properly storing and shredding paperwork as needed, uploading essential documents to online and internal platforms, and ensuring notes are accurately and timely entered.
• Accurately, timely, and efficiently process application verifications, complete lease paperwork, accept rent payments and deposits, organize, upload, and maintain lease paperwork, reports, maintain complaint logs, and other related documentation into the appropriate platforms.
• Monitor competitors in person and online to understand the market.
• Coordinate and supervise all vendor services, ensuring work is completed to the highest standards.

Operations

• Manage all aspects of resident relations, including responding to inquiries, handling complaints and concerns, managing collections utilizing required platforms as necessary, overseeing move-ins and move-outs and incoming and outgoing mail, and handling resident packages.
• Manage all marketing and leasing functions, including utilizing online platforms, showing units, screening and selecting qualified residents, preparing advertising and marketing programs, conducting competitive surveys, and ensuring compliance with rental applications and leases.

• Maintain the physical condition of the property, including grounds and buildings. Duties may include trash removal, lighting repairs, painting, power washing, snow removal, and work inspections. You may perform maintenance tasks directly or coordinate with a maintenance staff member or external vendors.
• Respond to resident maintenance emergencies, including calls received after-hours via an answering service.
• Perform other duties and responsibilities to support the community's overall success

Leadership

• Models the work performance, work ethic, attitude, and behavior expected of all team members.
• Manage the recruitment process within ADP, including resume screening, hiring, and onboarding of employees. Ensuring the organization attracts and retains top talent and seamlessly integrates new hires.

• Providing ongoing training, development opportunities, and feedback that fosters employee growth and alignment with company objectives through ongoing team and individual meetings.

• Fully utilize the Performance review module within ADP to set performance expectations and review and track ongoing performance monthly, as necessary, and yearly.

Critical Key Performance Metrics by Job Descriptions

• YTD (Year-to-date) Budget Management
• YTD NOI (Net Operating Income)
• YTD Expenses
• Occupancy Rate (%)
• Rent Growth (%)
• Month-to Month Lease Management (%)
• Renewal Retention Rate (%)
• Lead-to-Tour Conversion Rate (%)
• Tour-to-Lease Conversion Rate (%)
• Lead-to-Lease Conversion Rate (%)
• Delinquency Collected (%)
• Work Order per Day Average
• Work Order Completion Average (Within Three Days)
• Make-Ready Turnaround Time Average (Within Ten Days)

Job Specifications

• Minimum of two years’ experience in property management or related field preferred.
• Experience managing all financial aspects of property management.
  • Continuing education or certification in the property management field preferred.
  • Knowledge of business principles, management theories, and accounting/finance practices typically acquired through a bachelor’s degree in business or a related field or equivalent work experience.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities effectively.
  • Must possess a state driver’s license and a reliable vehicle available during business hours.
• Punctuality and consistent attendance are essential requirements for this position.
• Periodic significant time involvement beyond regular working hours to meet deadlines.
  • This position requires a blend of leadership, financial acumen, and property management expertise to ensure the community’s overall success and resident satisfaction.
  • Ability to provide personal hand tools for maintenance duties at work.

Physical Requirements (% of work time)

1. Frequent need to stand or walk. (75-100%)
2. Frequent need to sit. (50%)
3. Constant need to perform activities such as: (66-100%)

Write/Type

Varied communications.

Grasp/Turn

Varied office duties. Hand tools and equipment.

Finger Dexterity

Varied office duties. Handle tools and equipment.

Climb Ladders

Perform routine maintenance

1. Frequent need to perform activities such as: (33-66%)

Bend/Stoop/Squat

Varied office duties. Perform routine maintenance.

Climb Stairs

Varied office duties. Show apartments and to reach upper level units.

Push or Pull

Varied office duties. Move furniture, appliances, open and close doors, etc.

Reach Above Shoulder

Varied office duties. Perform routine maintenance.

1. Constant need to lift or carry 1–25 lbs. (66-100%) Frequent need to lift or carry 25-50 lbs. (33-66%) Occasional need to carry 50-75 (1-33%)
2. Constant need to see and observe; hear and speak. (66–100%)

Working Conditions

1. Working both indoors and outdoors in any weather condition.

Disclaimer: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.