Clinical Case Manager

Clinical Case Manager (CCM)

Salary: $88,462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Benefits: We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

Location: Seattle, WA (In-Person)

Join Our Mission To End Homelessness

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That's why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

About This Role

We're looking for a Clinical Case Manager (CCM) to provide comprehensive behavioral health support to resident populations. In this role, you'll deliver individual and group therapy, manage a caseload of 10-15 residents, coordinate clinical services, and provide crisis follow-up to lessen behavioral health inequities and improve wellbeing.

You'll work as part of the Resident Wellbeing Care Team—collaborating with peer specialists, case managers, and community resource navigators—to ensure seamless, trauma-informed care within Plymouth Housing's supportive housing model.

Primary Responsibilities

• Collaborate with residents to assess behavioral health needs and develop individualized service plans.
• Facilitate access and engagement with behavioral health, substance use, and medical treatment services.
• Provide individual and group therapy, support linkage to care programs, and conduct follow-up after crises.
• Connect residents with internal and external clinical resources as appropriate.
• Partner with Resident Wellbeing Case Managers to identify and overcome barriers to accessing care.
• Provide advocacy and assistance helping residents navigate healthcare systems and providers.
• Engage individuals using a trauma-informed, culturally responsive approach while maintaining professional boundaries.
• Work closely with Resident Wellbeing Care Team members, including peer specialists, case managers, and community resource navigators, to coordinate services.
• Participate in multidisciplinary team meetings and contribute to behavioral health service planning.
• Maintain accurate and timely documentation of resident interactions, interventions, and service plans.

Knowledge, Skills, and Attributes We Need From You

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong clinical assessment, case management, and crisis intervention skills.
• Skilled in harm reduction, motivational interviewing, trauma-informed care, and housing-first principles.
• Ability to communicate clearly and effectively, both orally and in writing, with individuals from diverse backgrounds.
• Excellent organizational, time management, and problem-solving skills with the ability to manage multiple priorities.
• Strong interpersonal skills; able to build trust and maintain professional boundaries with residents and colleagues.
• Proficient in Microsoft Office Suite and comfortable working with databases or cloud-based systems (e.g., Salesforce).
• Adept at collecting, analyzing, and using data to inform practice and program decisions.
• Demonstrated ability to work independently while collaborating effectively as part of a multidisciplinary team.

Qualifications

• Master's degree in a behavioral science field (social work, counseling, psychology, or related discipline).
• Licensure in Washington State as LICSW, LMFT, or LMHC.
• At least two (2) years of experience providing clinical services to adults experiencing homelessness, serious mental illness, and/or substance use disorders, or providing behavioral health services to adults.
• Demonstrated experience providing clinical services within harm reduction and voluntary service models.
• Experience delivering behavioral health and case management services to individuals experiencing homelessness or housing instability, particularly those with co-occurring mental health and substance use conditions.
• Familiarity with supportive housing models and the King County behavioral health system.
• Proven ability to advocate for resident access to services and collaborate effectively with community agencies.
• Experience in crisis intervention, conflict resolution, and facilitating individual or group interventions.

Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.