Project Lead I

Project Lead 1

Location: This position may be based in Austin, TX, Brownwood, TX, Odessa, TX, San Angelo, TX, or Waco, TX.

Onsite 5 days (with occasional regional travel)

Candidate may be required to work evenings or weekends to meet business needs and deadlines

DIR-ITSAC Role (including level): Project Lead 1

TxDOT Work to Be Accomplished: The selected candidate will have experience in a Team Lead, Manager, or Leadership capacity. Responsibilities include planning, organizing, staffing, leading, and administering disciplinary actions. The individual will serve as an escalation point and assist in troubleshooting and resolving both software and hardware issues as needed.

Additional responsibilities include providing technical support, delivering training, developing processes, and leading various project initiatives. The candidate will be expected to serve as a strong local leader and mentor to junior Technicians.

Minimum Years of Experience, Skills, and Qualifications:

• 4 years – Experience providing "white-glove" executive-level support
• 5 years – Experience leading a support team
• 5 years – Experience in KPI management
• 5 years – Experience troubleshooting IT hardware and peripherals in an enterprise environment
• 5 years – Experience supporting Microsoft productivity tools such as Office 365 and MS Teams

Preferred Skills and Qualifications:

• 5 years – Experience creating technical knowledge articles
• 4 years – Experience utilizing ServiceNow in a support environment
• 5 years – Experience working in a multi-vendor support environment

BOM Workflow Staff Aug Coordinator (BOM): DeLaCerda, Brianna

Submission Instructions: Please submit no more than three (3) qualified and applicable candidates for review and consideration within four (4) business days.

Submission Deadline: Thursday, May 21st by 5:00 PM

Candidates must be available on your Staff Aug Blanket Purchase Orders for ITD.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.