Call Center Specialist

Overview Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services, substance use disorder treatment, and specialty services including optometry and nutrition consultations. CHC operates five sites within Fitchburg, Gardner and Leominster and serves 36 communities in North Central Massachusetts. Responsibilities Receives and directs incoming calls to appropriate CHC personnel. Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies). Schedules acute (same-day) appointments in collaboration with the Office Manager and nursing supervisor. Schedules patient appointments according to established protocol. Collects and enters patient registration and demographic data into the computer system. Provides translation services for non-English speaking callers. Directs incoming faxes. Provides coverage to Front Desk Check-In/Check-Out as needed. Minimum Qualifications High School Diploma or GED required; associate degree in secretarial science or equivalent preferred. Bilingual in English/Spanish or English/Portuguese is a plus. 1 year of similar work experience or in a medical office environment preferred. Computer skills for accurate data entry. Must be able to type a minimum of 35 words per minute. Knowledge of basic medical terminology. Demonstrated interpersonal relationship skills. Demonstrated proficiency in reading, writing, and speaking in English. Demonstrated ability to work in a fast-paced, high telephone call volume office environment. Benefits 401k Generous vacation and personal time for eligible employees Sick time Medical, dental, and vision insurance 100% paid Life insurance/AD&D 100% paid Long-Term disability Employee Assistance Program (EAP) Discounts on travel and entertainment Discounts on cell phone service, computer purchases, and more College Tuition Rewards/CMEs Company events and activities (annual cookout and holiday party, health and wellness events, Lunch & Learn sessions, team building, and more) EyeMed Vision Care Program Accident & Cancer Insurance Educational development reimbursement Discounts on gym memberships, travel and entertainment tickets, electronics, and more #J-18808-Ljbffr