Lead Maintenance Technician - Regional Operations Specialist

Regional Operations Specialist - Lead Maintenance Technician

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space.

KETTLER currently has an opening for a Regional Operations Specialist - Lead Maintenance Technician, based in the DC Metro area. This position assists in the leadership of maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you!

The Regional Operations Specialist - Lead Maintenance Technician, under the direction of the Senior Director, Central Business Office, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and assist in maintaining all aspects of community curb appeal, preventative maintenance, resident and common area service requests, and physical site operations.

Compensation: $33.65 - $36.06/hour

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a professional image, positive climate, and contribute to a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Perform repair of all apartment/building interior and exterior areas.
• Conduct community walks/inspections and contribute to maintaining company and brand standards throughout all aspects of the community.
• Participate in all property/ground upkeep, preventive care, and maintenance projects, including capital improvements.
• Sustain peak efficiency operation levels for all property components.
• Support Maintenance Manager in managing maintenance budgets, ordering necessary supplies, other administrative tasks, and achieving budgeted NOI.
• Respond to resident requests for service within the areas, but not limited to HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization, escalating problem to supervisor or outside contractor, as necessary.
• Demonstrate high-level customer service by treating residents and others with respect, responding to customer's maintenance related questions and concerns in a thoughtful, professional manner, and completing assigned work orders with efficiency and urgency.
• Perform Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
• Complete the "make-ready" process as per KETTLER guidelines to prepare vacant apartment homes for leasing and new move-ins by conducting the pre-move-out inspection, creating a "punch" list of necessary maintenance work, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Maintain working cell phone in order to perform administrative tasks, remain connected with community team, and take calls for after hour's emergency maintenance, including nights and weekends on a rotational basis.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

Qualifications

• 3+ years of experience in the maintenance field.
• Must have reliable transportation and a valid driver's license.
• Universal EPA/CFC Certification.
• Proficiency in appliance, electrical and plumbing repair.
• Strong understanding and experience with HVAC repair.
• Excellent English communication skills, both verbal and written.
• Must be responsible for taking calls for after hour's emergency maintenance, including nights and weekends on a rotational basis.
• Universal Certification required.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Willingness to travel between sites throughout the DMV area and regionally.
• Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.