Desktop Support Specialist

Desktop Support Specialist

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Specialist to join their team onsite in Charlotte, NC and provide end user support.

Duties and Responsibilities:

• Supporting C Level Executives
• Providing Windows and Apple support
• Performing project duties, MDM, and inventory management
• Assisting vendors with Teams and app space configuration and setup
• Providing reliable and consistent support to client staff
• Providing support to the Field Technicians
• Providing cell phone support
• Meraki / deploying cell phones to corporate executives on various providers
• Troubleshooting MAC / Dell laptop, desktop, or PCs
• Working with end-users to resolve issues
• Providing updates to management as needed

Skills and Qualifications:

• Minimum 3+ years of experience
• A+ certification
• Dell / Mac knowledge is a plus
• Strong communication and customer service skills
• Hardware break-fix experience
• Installing / deploying experience
• Client facing / executive customer service experience
• Experience troubleshooting and performing preventative maintenance of site
• Warranty Dell support knowledge
• ServiceNow ticketing knowledge

Wage Range: The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.