SMB Account Executive
$111k - $167kZendesk, Inc.
- # SMB Account ExecutivePostulerlocations: US - SF Bay Area - Fully Flexible: US - Austin - Officetime type: Full timeposted on: Publié aujourd'huijob requisition id: R33806## Job DescriptionJoin us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. Our AI-informed solutions transform every interaction into an opportunity for authentic human connection, empowering organizations to create outstanding customer experiences at scale.To help advance this vision, we’re looking for a dedicated SMB Account Executive who is AI-savvy, has a strong track record in B2B sales, and is passionate about driving SaaS growth. In this role, you will expand our SMB account base through cross-sell, up-sell, and expansion efforts, while closing deals of all sizes and building broad, trusted relationships.As a key member of our team, you’ll harness the latest in AI-driven insights and solutions to accelerate revenue growth, align with customer goals, and deepen Zendesk’s impact across the SMB landscape.**What You'll Be Doing:*** Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion.* Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools.* Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer.* Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights.* Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact. Tracking and communicating realized outcomes to foster loyalty and drive upsell opportunities.* Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions.* Identify and pursue opportunities to cross-sell and up-sell new products and services, maximizing account revenue and profitability by understanding adoption history and customer needs.* Consistently anticipate AI market trends and competitor moves, leveraging this intelligence to sharpen deal strategies and influence Zendesk’s go-to-market approach.* Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce, providing weekly, monthly, and quarterly forecasts while meeting or exceeding revenue targets and activity KPIs.* Collaborate with Marketing, Business Development, and other internal teams to optimize sales campaigns and execution, ensuring seamless and tech-enabled customer engagement.* Champion the customer voice and act as a Zendesk AI thought leader. Staying relentlessly curious about new trends and raising organizational standards for AI-powered sales excellence.* Demonstrate an understanding of local market dynamics and customer behaviors relevant to your assigned territory or region.* Manage sales pipeline rigorously, employing qualification frameworks and consistent forecasting to maximize deal velocity and accuracy.* Handle renewal processes and collaborate cross-functionally to ensure seamless customer onboarding and account expansion.* Collaborate effectively with internal teams including marketing, customer success, and product specialists to amplify sales impact.**What You Bring to the Role:*** At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets.* Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment.* Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations.* Demonstrated success in account research, prospecting, customer outreach, and closing deals using AI-assisted and traditional methods.* Excellent organizational skills with the ability to manage a high volume of opportunities, multiple priorities, and detailed forecasting through Salesforce or similar CRM tools.* Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth. Especially, regarding AI and automation trends.* Outstanding communication, presentation, and negotiation abilities.* Experience creating and executing territory/account plans and leveraging key sales tools such as Salesforce, Outreach, and Clari.* BA/BS degree or equivalent experience.* Willingness to travel as needed.**Who You Are:*** Customer-Centric Innovator: Anticipates customer needs and drives innovation by blending human experience with AI capabilities to deliver meaningful business impact and value.* Data-Driven Decision Maker: Utilizes AI-generated insights and analytics to inform, optimize, and personalize every stage of the sales process from discovery through closing.* Collaborative Influencer: Fosters strong, trust based partnerships, both internally and externally, to elevate team performance and customer outcomes.* Continuous Learner & Mentor: Proactively stays ahead of AI trends, shares knowledge, and develops peers to build collective AI fluency across the organization.* Strategic Thinker with Execution Focus: Balances visionary thinking about the future of AI-enabled sales with disciplined, results-oriented execution for high impact outcomes.#LI-LM5The US annualized OTE (On Target Earnings) range for this position is $111,000.00-$167,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
- J-18808-Ljbffr Zendesk, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the SMB Account Executive in San Francisco, CA vacancy
$111k - $167k
...organizations to create outstanding customer experiences at scale.To help advance this vision, we’re looking for a dedicated SMB Account Executive who is AI-savvy, has a strong track record in B2B sales, and is passionate about driving SaaS growth. In this role, you will...SuggestedFull timeWork at officeLocal areaRemote workForethought
San Francisco, CA10 hours ago$75k - $105.3k
...AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.ROLE OVERVIEWAs an SMB Account Executive, you'll be responsible for driving new business within your territory — engaging small biotech and life sciences companies at...SuggestedWork at officeLocal areaFlexible hours3 days per weekBenchling
San Francisco, CA2 days ago- ...Account Executive Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated... ...target, prospect, source, and close software deals in our SMB customer segment (51 to 500 employees). This role will be part...SuggestedLocal areaImmediate start
Envoy
San Francisco, CA4 days ago $70.5k
...Account Executive, SMB San Francisco, CA • New York, NY Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype...SuggestedMinimum wageFull timeInternshipLocal areaFlexible hours2 days per weekFigma
San Francisco, CA4 days ago- ...About the job SMB Account Executive SMB Account Executive San Francisco, CA (On-site) The Role As an SMB Account Executive, you won't be wasting time on cold calls. You will own the full-cycle inbound sales process for SMB landlords, managing a high...Suggested
Success Matcher Recruitment
San Francisco, CA2 days ago - .... Join us in our mission to transform how people work. About the role This is where sales careers at Scribe get started. Our SMB segment sees the highest volume of qualified inbound demand in the company, which means you'll get real reps, fast. You'll own the full...Full timeWork at officeImmediate startHome officeFlexible hoursShift work3 days per week
Scribe
San Francisco, CA1 day ago $80k - $100k
...Account Executive, SMB Title of Role: Account Executive, SMB Location: San Francisco, onsite Company Stage of Funding: Series A - Internet Marketplace Platforms Office Type: Onsite Salary: $80K-$100K Company Description We're representing a...Work at officeRecruiting from Scratch
San Francisco, CA4 days ago$113k - $160k
...SMB Account Executive - Talent & Learning At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both...Contract workWork at officeFlexible hours$111k - $153k
...SMB Account Executive Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work...Local areaRemote workWorldwideFlexible hours- ...Benchling seeks an SMB Account Executive to drive new business within a territory serving small biotech and life sciences companies. The role involves full-cycle selling, pipeline generation, and account management for an AI platform used by scientists globally. Responsibilities...Full time
$90k - $100k
TL;DR — Why This Role Matters As an SMB Account Executive at Scribe, you’ll be the face of our company to prospective customers and play a critical role in helping businesses discover better ways of working. You’ll guide customers through their first experience with Scribe...Full timeLive inWork at officeHome officeFlexible hours3 days per week$28.56 - $40.94 per hour
...States Overview GitHub is growing its Sales team and we're seeking experienced professionals to elevate our sales efforts. As an SMB Account Executive, you will manage and execute sales plans for multiple accounts, ensuring alignment with GitHub's targets and customer...Work at officeRemote work2 days per week- ...Account Executive To Small To Midsize Business (SMB) Segment Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS...Full timeWork at officeImmediate startRemote workFlexible hours
- Zendesk, Inc. is expanding its SMB Account Executive team in a fully flexible US footprint, including SF Bay Area and Austin. You will drive new SMB revenue using AI-driven insights and a mix of cross-sell and upsell strategies, while managing long, multi-step sales cycles...Flexible hours
- ...Affirm is seeking an experienced, quota-carrying Account Executive to own the full sales cycle for complex, high-growth merchants across the upper SMB and Mid-Market. You will manage a portfolio up to $300M in annual sales, engaging executives, building quantified business...Contract work
Affirm
San Francisco, CA4 days ago - ...Data Foundation Account Executive AI is only as intelligent as the data it can access. As a Data Foundation Account Executive, you sit at... ...can prioritize effectively without losing the personal touch SMB Customer Focus: Experience working with small business owners...Work at officeShift work
$59.04k - $103.75k
...Salesforce Account Executive Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action... ...AI is only as powerful as the data foundation behind it. As SMB Account Executive within these teams, you will drive...Work at office- ...looking for a self-driven, growth-minded account manager with a proven track record of success... ...revenue growth. Account managers in our SMB segment own revenue retention and growth... ...events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.Consult...Contract workWork at officeRemote work3 days per week
Rippling
San Francisco, CA2 days ago - ...largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network... ...a team” mentalityExperience in building territory plans and executing to planPassion working with growth stage private companies Proficiency...Work experience placementWork at officeLocal area
Plaid Financial
San Francisco, CA3 days ago $111k - $167k
...customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, commercial judgment and a clean transition to the post-sale account team. It does not own installed-base expansion or post-sale commercial outcomes. What...Work at officeLocal areaRemote workZendesk
San Francisco, CA4 days ago- Metaview Sales Role Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable...Work at office3 days per week
Metaview
San Francisco, CA3 days ago $71.7k - $129.5k
...401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Account Executive, SMB Team Sales role at T-Mobile is designed for ambitious, results-driven sales professionals who are passionate about building...Full timeTemporary workPart timeWork experience placementLocal areaRemote workFlexible hoursT-Mobile
San Francisco, CA1 day ago$213.6k - $289.2k
...easy for people to connect their financial accounts to the apps and services they want to use... ...D.C., Raleigh, London, and Amsterdam.The SMB Account Management team is a core part of... ...growthEngaging directly with C-level executives internally and externally to build and maintain...Work experience placementLocal areaPlaid Financial
San Francisco, CA1 day ago$181.7k - $304.7k
...to lead the strategy, messaging, and go-to-market execution for Salesforce's Small and Medium Business (SMB) segment — one of the company's highest-growth opportunities... ...: Build the tools and content that make SMB Account Executives (AEs) and Sales Development...Full timeSalesforce
San Francisco, CA4 days ago$152k - $190k
...Mexico, and Turkiye and growingOver $500M in annual revenueThe SMB market is large (and growing!) with huge opportunities for Gusto... ...SMB Banking is the foundation of that platform: business checking accounts that sit at the center of how owners run payroll, pay bills,...Full timeWork at officeLocal area2 days per week3 days per weekGusto
San Francisco, CA1 day ago$77.55k - $214.4k
...era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Overview of the Role:As an Account Executive on the Partner Cloud team, you will drive revenue growth for companies that rely on indirect sales channels — helping them...Full timeWork experience placementWork at officeRemote workFlexible hoursSalesforce
San Francisco, CA1 day ago$70k - $80k
...Account Executive (Field Sales) Franki is looking for an Account Executive (Field Sales) to help grow our restaurant network through in-person relationship building and local market expertise. This is a highly active, field-based role for someone who loves being out...Local areaRemote workHome office$61.5k
Comcast Job Opportunity Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create...Base plus commissionWork at officeLocal areaNight shiftWeekend work- ...Rippling is seeking a pragmatic, growth‑minded Director of Account Management to lead our remote US SMB Channel team. You will coach and develop Account Managers, staff and direct teams to achieve growth, margin, and customer retention goals, and manage key lifecycle...Remote work
Tech Sales Jobs
San Francisco, CA2 days ago - ...Salesforce, Inc. is seeking a Senior Director of Product Marketing to own the SMB segment's messaging, positioning, and go-to-market strategy. You will lead a team of product marketers and partner with Product, Sales, and Field Marketing to drive pipeline and ACV. You...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SMB Account Executive. Be the first to apply!
