Lead Patient Service Representative - Primary Care
BJC Medical Group
Additional Information About The Role Day Shift
NO CALL, NO WEEKENDS, NO HOLIDAYS
Outpatient 40-Hours per week Benefit Eligible Come join our team as a full-time Lead Patient Service Representative with BJC Medical Group in Internal Medicine located in Creve Coeur. Role Purpose The Lead Patient Service Representative acts as a subject matter expert on all front office activity & procedures and directs the patient flow process at the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as the primary point of contact in the absence of the supervisor, as well as a point of escalation on complex work situations. Responsibilities Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data. Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges. Coordinates information with Central Billing Office to ensure all charges are captured and properly collected. Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues. Provides training and support to both new & existing staff. Minimum Requirements High School Diploma or GED Experience 2-5 years Supervisor Experience No Experience Preferred Requirements 5-10 years Benefits Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance Equal Opportunity Employer #J-18808-Ljbffr BJC Medical GroupVacancy posted 1 day ago
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