Gerente de Turno

Shift Manager

The shift manager plays an important role in the training, development, and direction of the crew. Serves as a fundamental part of the leadership team, helps the restaurant serve the tastiest chicken and coordinates a smooth operation from start to finish to provide an exceptional customer experience.

Responsibilities

• Plan your shifts
• Verify compliance with procedures and protocols
• Attend to and resolve problems that arise in the restaurant operation
• Assist the General Manager
• Train and lead a team without supervision
• Get involved in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and energy
• Verify customer satisfaction/Handle customer complaints
• Apply a mindset of continuous improvement to processes and procedures
• Open/close restaurant
• Help with inventory (record)
• Help with staffing needs
• Help with controllables and manpower: maintains general standards of sanitation, health, cleanliness, and safety for food preparation areas, kitchen services, and dishes and utensils.
• Follow and comply with all safety rules, policies, and procedures.

Expected Behaviors

• Be OBSESSED with service
• Friendly and welcoming attitude / Model customer orientation to other employees
• Anticipate and prevent problems with a proactive attitude
• Team leader with energy
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to detail
• Proactively help where most needed in the restaurant

Pay Rate USD $22.00/Hr.