Collections Specialist

Collections Specialist
Salary: $60,000-$70,000

About the Opportunity

We are partnering with a growing organization seeking a detail-oriented and professional Collections Specialist to join their accounting and finance team. This individual will play a key role in managing customer accounts, reducing outstanding balances, and maintaining positive client relationships while supporting overall cash flow objectives.

This is an excellent opportunity for someone who enjoys problem-solving, relationship management, and working in a fast-paced environment.

Responsibilities

• Manage and monitor assigned accounts receivable portfolio, with a focus on collections from small and mid-sized business customers

• Build and maintain professional relationships with small business clients while driving timely payment resolution

• Contact customers regarding past-due invoices via phone and email

• Research and resolve billing discrepancies, payment issues, and account concerns

• Maintain accurate records of collection activity and customer communications

• Collaborate with internal departments including accounting, customer service, and sales to resolve outstanding issues

• Reconcile customer accounts and apply payments accurately

• Prepare aging reports and provide updates on collection status

• Support month-end close activities related to accounts receivable

• Ensure compliance with company policies and collection procedures

Qualifications

• 1+ years of collections, accounts receivable, or related accounting experience preferred

• Strong communication and customer service skills

• Ability to handle difficult conversations professionally and effectively

• Detail-oriented with strong organizational and time management skills

• Proficient in Microsoft Excel and accounting/ERP systems

• Ability to work independently and prioritize multiple tasks

• High school diploma required; associate’s or bachelor’s degree preferred

Preferred Experience

• Business-to-business (B2B) collections experience

• Experience working with ERP systems such as SAP, Oracle, NetSuite, or similar platforms

• Experience in a fast-paced corporate environment

Compensation & Benefits

• Competitive compensation package

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) with company match

• Career growth and advancement opportunities

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