Technical Business Analyst

Job TitleQualificationsBachelor's degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degrees preferred.Experience with software development processes, particularly Agile methodologies.Familiarity with APIs, data structures, SaaS architecture, and security protocols.Proficiency in requirements management tools and process modeling tools (e.g., Lucidchart, Mermaid, Figma).SaaS Background: Proven experience in a SaaS environment, with a solid understanding of subscription models, scalability, and cloud-based solutions.Analytical Skills: Exceptional ability to analyze complex systems and business processes.Communication: Strong written and verbal communication skills to articulate technical concepts to diverse audiences.Problem-Solving: A proactive mindset with a track record of developing creative, effective solutions to complex challenges.PreferredIIBA certification, or similar business analysis certifications.ResponsibilitiesCollaborate with stakeholders and technical teams to gather and define business and technical requirements.Develop detailed documentation, including functional requirements, user stories, workflows, strawman UI designs and technical specifications.Work closely with software architects, developers, and UX designers to translate business needs into technical solutions.Serve as a bridge between business-oriented stakeholders and the engineering team to ensure a shared understanding of project goals.Analyze existing requirements definition processes to identify inefficiencies and recommend improvements.Define and document "as-is" and "to-be" process flows using methods such as gap analysis and impact assessments.Leverage experience in SaaS environments to define requirements for a multi tenant, scalable and user-centric clustered architecture.Address other technical considerations such as API integrations, data elements, role-based security, user accessibility and back-office admin tools for platform management.Lead meetings, interviews, and review sessions to align stakeholders and uncover hidden requirements.Provide ongoing communication and updates to ensure alignment between stakeholders and the technical team.Support User Acceptance Testing (UAT) by participating in the creation of test cases, validating functionality against requirements, and ensuring quality delivery.Assist in troubleshooting and resolving requirement-related issues during development and testing phases.Stay abreast of SaaS trends and best practices, contributing insights that drive the competitive advantage.Become a subject matter expert in PPM, CRM, ITSM, SDLC and BPM software platforms and competitors.