US - Oracle Fusion Project Manager

Role Overview We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client‑facing role requiring strength in delivery governance, C‑level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement. Key Responsibilities Delivery & Operations Own end‑to‑end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage) Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging Lead Incident, Problem, and Change Management aligned to ITIL best practices Stakeholder Management Act as the primary client contact, including C‑level and VP‑level stakeholders Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs) Manage escalations with composure; build long‑term trusted advisor relationships Team Leadership Guide and mentor a cross‑functional team of functional consultants, technical analysts, and support engineers Challenge proposed solutions for correctness and Oracle best‑practice alignment — no band‑aid fixes Drive knowledge transfer, cross‑training, and documentation discipline Reporting & Improvement Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity Lead root‑cause analysis on recurring issues and drive permanent resolutions Continuously benchmark and improve service delivery standards Required Qualifications 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher) Proven AMS delivery track record with mid‑to‑large US enterprise clients Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM) Oracle EBS R12 exposure is a significant advantage Direct experience managing C‑level and VP‑level client relationships Proficiency with ServiceNow, JIRA, and MS Project or equivalent Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management Excellent executive communication and presentation skills Must be authorized to work in the US; Bay Area / Tri‑Valley candidates preferred Preferred Qualifications PMP or PRINCE2 certification ITIL v4 Foundation or above Oracle Cloud certifications (Financials or SCM) Prior experience in a consulting or Oracle partner environment What You'll Get High‑impact role within a growing, specialized Oracle practice Direct visibility to practice leadership and strategic accounts Competitive US market compensation Hybrid work flexibility with access to key Bay Area client sites #J-18808-Ljbffr