Customer Service Representative

About the Position We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow. Location Baltimore, MD Key Responsibilities Greet customers and provide accurate, friendly assistance in person or over the phone Answer questions about products, services, policies, and account information Help resolve customer concerns and escape issues when needed Process transactions, orders, payments, or account updates (based on company needs) Maintain a clean, organized workspace and uphold company service standards Document customer interactions in the CRM or system accurately Support team members with daily tasks, administrative duties, and customer follow‑up Contribute to meeting service goals, quality standards, and team performance metrics Qualifications Strong verbal communication and interpersonal skills Friendly, patient, and professional demeanor Ability to handle customer concerns with problem‑solving and empathy Basic computer and data‑entry skills Strong time‑management and reliability — consistent attendance is essential Prior customer service, retail, call center, or hospitality experience is preferred but not required Ability to work a full‑time schedule (40 hours per week) What We Offer Competitive pay + bonus structure (if applicable) Comprehensive training to set you up for success Opportunities for advancement into senior roles Supportive, team‑oriented environment Who Thrives in This Role This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day. Skills: collaborative teamwork,ownership,collaboration,adaptability,email,troubleshooting,customer interaction,tech-savviness,problem-solving skills,sales,basic computer proficiency,tech-savvy,team collaboration,calm demeanor,communication skills,sales skills,active listening,computer proficiency,interpersonal skills,solution-oriented demeanor,crm systems,technology navigation,basic computer skills,crm proficiency,computer skills,persuasive conversation,excellent communication skills,relationship building,customer engagement,relationship-building,crm navigation,customer relationship management (crm),crm software,customer relationship management,email communication,problem-solving,persuasion,customer,persuasive conversations,organizing operations,basic,organization,organizational skills,technical troubleshooting,problem solving,communication,sales orientation,product knowledge,customer service skills,teamwork,listening skills,time management,customer service,listening #J-18808-Ljbffr FF Inc