Head of Product Marketing (Toronto, Canada)

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

The Head of Product Marketing, Voice Assistants will join PolyAI’s rapidly growing marketing team. This role will own PolyAI’s core product messaging, positioning, and competitive intelligence functions. In the first few months, the person filling this position will take stock of PolyAI’s product messaging, go-to-market motions, and our key competitors. Once fully onboarded, the Head of Product Marketing, Voice Assistants will own all product messaging and be responsible for ensuring all PolyAI team members can clearly articulate our products' unique value.

Responsibilities:

• Create a product marketing strategy that enables the marketing team to consistently deliver on-brand and on-message experiences through analyst relations, content, demand generation
• Influence our win rate through improved go-to-market strategy and enablement
• Develop resonant messaging and positioning that drives commercial outcomes for PolyAI’s world-leading voice AI products
• Catalog an understanding of PolyAI’s direct and indirect competitors and ensure that our messaging is differentiated
• Work with marketing and sales leadership to prioritize market segments and develop personas that support the content and demand generation functions
• Work with content and sales enablement team members to develop collateral that reduces friction in the sales process and increases revenue
• Build our customer understanding and market insight through customer interviews, partnerships, and industry experts
• Support enablement initiatives across the entire revenue organization
• Create and maintain an organized and accessible database of competitive intelligence for sales, marketing, and executive leadership
• Collaborate with content team leads on thought leadership strategy and regularly contribute to the function
• Scale and lead the product marketing organization as Poly grows
• Be a capable spokesperson for the organization, both online and in-person

Minimum skills and experience:

• 8+ years of experience in B2B tech marketing
• 3+ years of experience in a product marketing role

Preferred skills and experience:

• Knowledge of CCaaS, UCaaS, or Call Center technology markets
• Knowledge of NLP, NLU, or other machine-learning technology

We provide a competitive salary range for this role - which is $320,000-$420,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

Benefits

Participation in the company’s employee share options plan

Flexible PTO policy

Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers

We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day

Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.