Branch Assistant Manager

Job Description

Job Description

Overview

To assist the branch manager to profitably manage all retail lumber and building material sales, operations, and staff to ensure growth and to carry out short- and long-term goals. Supervise employees appropriately & effectively.

Responsibilities

Leadership/Management

• Monitor employees daily activity and delegate or assign work as appropriate
• Prepare and distribute work schedules
• Challenge and develop employees’ performance, provide feedback, and hold direct reports accountable for their goals and job responsibilities
• Ensure timely, accurate review of weekly time record reports and employee expenses for payroll processing
• Assist with candidate selection and interview process for new hires
• Motivate employees and offer opportunity and reward appropriately
• Make recommendations to Manager regarding efforts to control employee turnover
• Make recommendations to Manager regarding employee performance for coaching, review, and disciplinary efforts
• Oversee all store operations when the manager is absent

Performance Expectations

• Excellent attitude and customer service skills
• Effectively research and resolve customer complaints and conflicts
• Do It Right the First Time - Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies

• Interact and communicate with supervisors, coworkers, and customers in a positive and professional manner
• Take responsibility for job performance of employees and overall customer satisfaction at their location
• Maintain a neat, clean store and yard appearance
• Practice good merchandising including setup and traffic flow
• Maintain inventory levels and notify appropriate person of out stocks
• Rotate stock
• Manage shrink by utilizing proper procedures for cull and damaged product
• Assist with physical inventory and cycle counts
• Meet and or exceed individual sales goals
• Meet and or exceed individual margin goals

Sales Expectations

• Understand the marketplace
• Know product features
• Manage order profitability
• Ensure department is prepared daily for sales and promotions
• Work with Manager to develop and grow customer base and sales volume
• Demonstrate and teach effective upgrade selling and closing techniques
• Set example for employees; teach and mentor

Business Growth/Development

• Assist the Manager in ensuring that the store operates at an acceptable yearly net profit and meets sales, gross margin, expense, and asset management goals
• View, monitor and interpret financial reports and data to assist in business decisions
• Ensure all sales are profitable and results in satisfied customers

Communication

• Ensure that all reasonable directives from the Manager are carried out in a timely and accurate manner
• Communicate regularly with the Manager regarding inventory levels, employee progress, safety, procedures, and general store efficiency
• Act as a coordinator between sales and yard deliveries, focus efforts on efficient deliveries

Qualifications

• Education/Experience: Bachelor’s degree preferred but not required. Minimum of 3 years’ experience in related field/industry.
• Language Ability: Effective communication skills both verbally and in writing with individuals inside and outside of the company
• Math Ability: Advanced math skills
• Reasoning Ability: Effective independent decision making and problem-solving skills. Must be able to analyze interpret financial reports and data.
• Computer Skills: Proficient keyboard and computer skills including Microsoft office and other Company and discipline specific software applications
• Certificates and License: Valid Drivers’ license acceptable to Curtis Lumber standards