Shift Manager - Part Time

Lead daily cafe operations while fostering an inclusive, upbeat team environment and delivering a standout customer experience. About 321 Coffee 321 Coffee is a growing specialty coffee company built to create meaningful jobs for people with disabilities. With five locations, 60+ team members, and plans for more, we’re proving that inclusion and excellence go hand in hand. Join us to be part of a mission-driven team that’s promoting inclusion and using business for good. Description Job Summary and Mission 321 Coffee is a coffee shop and roaster built on inclusion. We aim to provide meaningful work experiences to individuals with intellectual and developmental disabilities. We believe in doing business the right way, and we’re looking for an individual who shares this passion for inclusion and belonging. 321 Coffee is growing, and we are excited to hire upbeat, caring, and proactive doers to champion the 321 experience in our cafes. This role is for someone who loves to work with other people, take ownership of the shop’s day-to-day needs, and find enjoyment while doing it all. You will work alongside some of the best baristas and work with other managers to achieve operational success. The Shift Manager is essential to executing the inner workings of each location during a shift to create a fun experience that is inclusive to all. Shift Managers will have a “home” location where they take responsibility for that shop's staff and operations. Shift Managers will be available and sometimes expected to cover shifts at other 321 Coffee locations. Summary of Key Responsibilities Responsibilities include but are not limited to: Open and close shop Oversee team to take and prepare excellent drinks, products, and catering orders Lead and develop employees Ensure work safety and cleanliness Keep the shop running efficiently by anticipating any needs Create a welcoming environment for guests and our team Engage with others to share the 321 Coffee mission Assist in scheduling employees and overseeing swap/drop requests Assist in monitoring/restocking inventory + maintaining vendor relationships Attend scheduled manager meetings Support the on-call rotation Other duties as assigned by Company Basic Qualifications Prior experience is a plus but not required Ability to lift items weighing up to 25 lbs for restocking inventory Ability to move kegs weighing up to 50 lbs Required Knowledge, Skills, and Abilities Eager to learn new skills and request help when needed Excellent communication skills (written and verbal) Ability to lead and develop a diverse team Engage with customers and provide outstanding customer service Attend required shifts and maintain punctuality Ability to use and troubleshoot point-of-sale technology Ability to learn and use Microsoft products (specifically Outlook, Teams, and Excel) and 7Shifts scheduling software Experience working with adults with intellectual and developmental disabilities and/or experience in the food & beverage or customer service industry is a plus We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. As an equal opportunity employer 321 Coffee provides equal employment opportunity for all individuals employed by, or seeking employment with 321 Coffee, without regard to race, age, color, religion, sexual orientation or expression, citizenship, sex, marital status, national origin, pregnancy, disability, genetic information, or status as a disabled veteran or Vietnam era veteran, criminal history, or other criteria as may be established by state or local ordinance in areas where 321 Coffee does business. Compensation $17.50 an hour + tips (previously between $4.00 - $7.00 an hour) All employees are eligible for: 401(K) Plan Free Shift Drink If you receive disability benefits, please consider the resources available from the North Carolina Council on Developmental Disabilities here . #J-18808-Ljbffr 321 Coffee