FOH Shift Manager

Description

Botiwalla is inspired by the tea and kabab houses - known as Irani cafes - of Chef Meherwan Irani's childhood, as well as the grills - sigris - that pop up on the streets of India late at night, serving grilled meats and flatbreads to hungry revelers.

We are so humbled and proud that our restaurant group has received seven James Beard nominations, a Zagat award, and a growing number of notable publications, including Bon Appetit, Food & Wine, Southern Living, USA Today, and one of Oprah's Favorite Things.

We strive to provide extraordinary hospitality and change the perception of Indian cuisine in America through each and every guest experience.


Position Summary : The primary focus for a Front of House Shift Manager is to ensure guest satisfaction by overseeing the operations of Front of House during service. This includes leading the FOH team with a positive attitude, creating and maintaining systems and procedures to ensure cleanliness and organization, assisting fellow managers in problem solving, supporting staff during service, and acting as a liaison between FOH, BOH, and guests.

Responsibilities:

• Set the tone each day by modeling a friendly, calm, and warm demeanor in interactions with both staff and guests.
• Provide feedback and coaching to the front of house team, ensuring that standards are met and celebrated
• Create and maintain checklists and standard operating procedures for opening and closing duties.
• Collaborate to alleviate staffing and scheduling issues as they arise, including stepping into other roles to fill a gap when needed
• Coordinate with team and other managers to ensure smooth flow of service and daily operations across the front of house.
• Lead the charge in efficiently and tactfully solving problems, including customer complaints, staff disputes, facilities maintenance issues, and general emergencies
• Foster a positive team culture by promoting respect, empathy, teamwork, and productive communication.
• Train new and existing staff on updated processes, procedures, standards, etc,

Requirements:

• Prior experience in a restaurant environment or customer service related field is required
• Follow all company policies and procedures, e.g., dress code, punctuality, and professional attitude
• Provide customers with MINDBLASTING hospitality
• Be a reliable and supportive team player
• Preserve and embrace company culture of compassion, integrity, generosity, and respect

Physical Demands

• Ability to stand for extended periods
• Ability to bend, reach, squat, and climb stairs as needed
• Ability to lift and carry up to 50 pounds, including overhead and shoulder height
• Ability to push and pull up to 50 pounds
• Ability to work in a non-climate-controlled environment
• Exposure to hot equipment (ovens, grills, fryers, etc.)
• Ability to safely handle sharp tools (knives, slicers, mandolines)
• Ability to handle cleaning chemicals following safety guidelines

Benefits:

• Medical, dental, vision, disability, dependent care FSA, and supplemental life insurance (full-time team members)
• Company paid life insurance (full and part-time team members)
• Flexible work schedules
• Paid sick days
• Free shift meals
• Employee discount on merch, Spicewalla products, and all of our other restaurant locations in Asheville, Charlotte & Atlanta
• Cash advance program
• Opportunity to apply to annual staff trip to India after 1 year of employment

Giving back is at the heart of Chai Pani Restaurant Group's mission. We make a difference when and where we can - from our partnership with an educational non-profit in Mumbai; to feeding the homeless with dignity in our communities; and within our own walls, offering competitive pay, schedules, and benefits that support work-life harmony. We hope you'll join our team and be a difference-maker too.