Customer Service and Sales Support Coordinator (Monday-Friday 8-5)

Hours: Monday-Friday 8AM to 5PM! Pay Rate: $22.00 an hour! Your primary duties and responsibilities will be: * Customer Support: Respond to customer inquiries via phone, email, and in person in a professional and courteous manner. Route complex questions to the appropriate team member. * Order & Quote Entry: Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately. Ensure all information is complete and forward to team members for review as needed. * Documentation: Maintain accurate records of customer interactions, orders, and requests in company systems. * Sales Support: Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications. * Product Knowledge: Learn INTEX Millwork Solutions’ product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers. * Problem Escalation: Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate. * Team Collaboration: Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience. * Project Support: Assist with special projects and administrative tasks as assigned. We believe the successful candidate will have:

• High School Diploma preferred.
• 1+ year of customer service, administrative, or order entry experience

preferred (call center, dispatcher, or related role a plus).

• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn

new systems. * Construction or building materials industry experience a plus. Core Competencies:

• Professional, courteous communication with customers and internal teams.
• Strong attention to detail and accuracy in order entry and documentation.
• Ability to work as part of a team and build positive relationships.
• Willingness to learn product knowledge and grow within the customer service

career path. * Problem-solving mindset with a focus on providing excellent customer experiences.