Trade Support Analyst

Trade Support Analyst

Job Overview

Location: New York City, New York — Onsite 5 days per week; must be local

Employment Type: W2, Full-Time, 1099; Contract

Candidate Pay Rate: $DOE 

Experience: 5+ years

About the Role

• Seeking a Contract Trade Support Analyst to provide front office technology support for Equities trading, middle office, and Compliance teams. The role supports mission-critical trading applications in a fast-paced, high-pressure environment and requires onsite work in New York City five days per week.

Responsibilities

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor.
• Monitor trading platforms and FIX network connectivity to maintain system stability and availability.
• Diagnose and resolve real-time trading issues, including detailed investigations of compliance-related inquiries.
• Communicate major incidents, business impacts, and resolution status clearly to key stakeholders and senior management.
• Gather, analyze, and document business requirements from traders, ensuring appropriate tracking, prioritization, and transparency.
• Translate business requirements into clear functional specifications for vendor and internal development teams.
• Share end-to-end business workflows with Support and QA teams to improve regression testing and operational readiness.
• Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation.
• Collaborate across front office, middle office, Compliance, control functions, Support, QA, vendors, and development teams.

Required Qualifications

• More than 5 years of experience supporting mission-critical front office trading applications within Equities.
• Experience with U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds.
• Strong understanding of high-touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows.
• Experience with Tidal or other scheduler systems.
• Experience handling regulatory and compliance-driven requests and inquiries involving Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE.
• Proficiency with SQL querying, JIRA for issue tracking, and Microsoft Excel for operational analysis and reporting.
• Computer Science degree.
• Strong analytical, critical-thinking, troubleshooting, problem-solving, and attention-to-detail skills.
• Excellent written and verbal communication skills, including the ability to explain complex technical issues to nontechnical stakeholders.
• Ability to build effective relationships and collaborate across front office, middle office, and control functions.
• Ability to work independently on complex issues and projects in a fast-paced, high-pressure trading environment.
• Highly self-motivated, dependable, accountable, adaptable, and reliable, with strong teamwork skills.
• Strong documentation and reporting capabilities.
• Must be local to New York City and available to work onsite five days per week.

Preferred Qualifications

• Experience with scripting and automation tools.

Required Skills & Technologies

Primary Skills

• Front Office Trading Applications
• Equities Trading
• FIX Protocol
• OMS
• IOI Processing
• Market Data
• CTM
• Tidal
• Reg NMS
• Reg SHO
• CAT
• ACT
• ORF
• TRACE
• SQL
• Jira
• Excel

Secondary Skills

• Scripting
• Automation Tools

How to Apply

To apply for this exciting opportunity, please contact:

Recruiter Contact: Show email

Phone: View phone number on product.excelhire.com

1. Update Your Resume: Please add any missing skills or certifications that align with the role.
2. Apply Online: Click the "Apply" button at the end of the job description and complete the required details.
3. Submit Supporting Documents: Upload a photo ID. If you are not a U.S. citizen or Green Card holder (GC-EAD), please include your work authorization details.
4. Confirmation: Once submitted, reply to this email to let me know. I'll review your updated materials and, if there's a match, schedule a video interview to discuss further.

We appreciate your time and interest in this opportunity. Our team will review your application carefully and respond promptly.