Lead, Foreclosure

Lead, Foreclosure

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing's high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay's end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Job Responsibilities

Reporting to the AVP, Foreclosure, this position is responsible for driving the execution of foreclosure processes without direct team management responsibilities. This role oversees and optimizes foreclosure workflows, ensuring compliance with legal requirements. This position collaborates with internal teams, coordinates with legal partners and actively contributes to process improvement initiatives. This role is responsible for managing a more advanced and complex portfolio of loans in various stages of the foreclosure process, while ensuring all foreclosure processes are in compliance with company policies, procedures and regulatory requirements. The Lead Foreclosure Specialist serves as a subject matter expert, handling escalated cases and providing training and guidance to junior team members. Additionally, this position works alongside cross-functional teams to address issues, provide updates and ensure all aspects of the foreclosure process are handled efficiently.

Qualifications

Bachelor's Degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) 4+ years' experience in Default Servicing roles required; includes working knowledge of foreclosure laws and terminology 4+ years' experience in the mortgage servicing industry 4+ years' experience in foreclosure; including managing complex cases and working with judicial and non-judicial assigned counsel 3+ years' experience working in a fast-paced work environment Analytical skills to distribute and allocate resources MSP experience preferred Solid skills and experience in MS Word, Excel and Outlook Strong verbal and written communication skills Strong listening skills with the ability to facilitate meetings and effectively lead discussions Strong interpersonal skills Strong analytical skills and problem-solving abilities Ability to explain decisions and the reasons why to promote understanding and buy-in with others Solid decision-making abilities coupled with sound judgement Strong organizational and time management skills Ability to effectively prioritize numerous tasks and manage shifting priorities in a fast-paced, dynamic environment Client focused with strong execution skills and results orientation High-level of attention to detail and consistency; high quality of work product Flexible, open to change; ability to learn new things quickly Collaborative work style; team orientation with the ability to provide guidance for working groups Compliance orientation

Benefits

Medical, Dental and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching 3 Weeks Paid Time Off (PTO) Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Compensation The hiring range for this position is between $27.16-$30.48 an hour This position is eligible for an annual discretionary bonus Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.