Office Assistant / Service Coordinator

Benefits 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Position Summary We are seeking a highly organized and customer-focused administrative assistant to join our team. This position plays a critical role in supporting daily office operations, communicating with customers, scheduling appointments, helping coordinate inspections, and assisting with administrative tasks. The ideal candidate is friendly, patient, detail-oriented, and able to thrive in a fast-paced environment. Responsibilities Answer incoming phone calls and assist customers professionally and courteously Contact leads and schedule appointments for sales estimators Coordinate and schedule service appointments Pull permits and assist with permit tracking for various Maryland countiesSchedule and coordinate inspections with local jurisdictions Maintain accurate customer records and documentation Communicate effectively with customers, field staff, inspectors, and office team members Assist with data entry, spreadsheets, and general administrative duties Support day-to-day office operations and collaborate closely with team members Qualifications Strong customer service and communication skills Professional, patient, and friendly phone demeanor Excellent organizational and multitasking abilities Strong attention to detail Proficiency with Microsoft Excel and basic computer applications Ability to work independently while contributing to a team environment Scheduling or administrative experience preferred, but we are willing to train the right candidate Experience in construction, home services, or permitting is a plus Schedule Monday through Friday, 8:30 AM – 4:30 PM Occasional weekend lead follow-up and scheduling may be required Benefits Paid vacation time Medical, dental, and vision insurance Supportive team environment Training and growth opportunities #J-18808-Ljbffr