Lead Patient Care Technician

Lead Patient Care TechnicianIf you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:Generous Paid Time Off and Paid HolidaysMatching 401(k)/403(b) PlansExcellent Health, Dental, and VisionDisability and Life Insurance optionsOn Site Child CareEducational ReimbursementHealth Care and Dependent Care Flex Spending AccountsPlus, an array of Voluntary Benefits to include Critical Care Coverage and more!Location: Kent Campus HospitalStatus: Full Time 80 HoursShift: Day/EveningSALARY RANGE: 19.18 - 28.77 HOURLYGeneral Summary:Under the direction of the manager/supervisor in the area assigned, the Lead Patient Care Technician performs various patient examination and procedures including the collection of blood specimens from in-patients and out-patients, the performance of EKG examinations, and provides assistance for procedures and activities within various areas of the Diagnostic Imaging Department. This employee will supervise the daily operations of the phlebotomy/EKG area in OP Centers and act as the liaison between OP Centers and main laboratory and physician offices. This employee will oversee training of any new employee requiring phlebotomy skills, as well as students. This employee will order weekly storeroom supplies and provide feedback for employee evaluations. This employee may be assigned to complete patient registrations, patient scheduling and test order entry via the computer system.Responsibilities:1. Ensure daily operations of the phlebotomy/EKG areas. Obtain/process specimens following established protocols in all age groups. Consistently explain proper instructions for obtaining specimens. Enter data, complete all required documentation. Maintains proficiency in EKG and Phlebotomy.2. Ensures patient flow processes are constantly and efficiently flowing. Stress Testing/Holter Monitors/Event Monitors/Laboratory Processing/Inpatient Phlebotomy/Assisting DI/Assisting Physicians/Assisting Walk Studies/Monitoring Patients/Registration/Scheduling/Transcription/Admissions/Insurance3. Obtains the current information and relays the proper procedures to the patients. Completes the required duties of the area. Able to rotate to all OP Centers sites which include the Main Campuses, the Women's Centers, and the off-sites.4. Assist Manager/Director with employee scheduling, ordering stock, corrective action process, timekeeping, and education days. Provide direction and support to other Patient Care techs. Acts as a resource and provides guidance to other support staff. Assists with the patient flow process in the departments. Assists with developing and implementing Performance Improvement measures. Effectively communicates to other Patient Care techs. Assumes other responsibilities as directed by the Manager/Director.5. Take steps to reduce department error rate and improve efficiency.6. Ensures the overseeing of training for any new employees/students requiring phlebotomy/ekg skills. Attend education days for hospital employees to review competencies in certain areas. Guides, trains and mentors Patient Care Tech 1 and Patient Care Tech 2.7. Consistently productive and completes the volume of work relative to standards. Integrates Quality Improvement principles in job performance. Consistently uses safe work practices.8. Relays messages accurately, concisely, and in a timely manner. Distributes patient results, as needed.9. Recognizes factors affecting specimen/test acceptability. Understands specimen handling. Refers technical questions and unresolved problems to appropriate persons. Maintains confidentiality.10. All other duties as assigned within the scope and range of job responsibilities11. Department Specific Functions & Accountabilities - Outpatient Services Ensures accuracy of work with nor more than 4 errors per month and no more than 1 recollection per month12. Transfers urine to designated tubes within 30 minutes of collection.13. Ensures all drop off samples are registered, properly labeled with the correct specimen tube/containers were collected.14. Ensures the proper containers are given to the patient for collection at home.15. Performs quality EKGs, stress tests/holters.16. Ensures EKGs are properly processed in Cardiostar.17. Send routine specimens to the lab every 30 minutes. Send STAT specimens to the lab immediately.18. Walk patients to the DI areas in a timely manner and prepare them for the procedure.19. Ensures recollects are called within 24-48 hrs of notice.Required Education, Credential(s) and Experience:Education: Certificate Program High School Diploma or GED; Phlebotomy; Or Certificate Program in EKG or Medical Assistant.Credential(s): Basic Life Support Certified Phlebotomy Technician; Or equivalent Nationally Registered Certified Phlebotomy Technician (NHA), or Phlebotomy Technician Certificate (ASPT)Experience: Required: Employed at Bayhealth for at least 3 years as a PCTII or equivalent experience in other healthcare settingPreferred Education, Credential(s) and Experience:Education:Credential(s):Experience: